Jennifer Ferrer

Jennifer Ferrer 5031 Fredel Compound Gen. T. De Leon, Valenzuela City --Whatsapp #- SKYPE ID:- EXPERIENCE OPTUM GLOBAL SOLUTIONS, QUEZON CITY — ​ HEALTH ADVOCATE ( Customer Service Representative ) JUNE 2017 - JULY 2019 Assisting members for their inquiries regarding their health insurance coverage. VXI GLOBAL, QUEZON CITY​— ACCOUNT ASSOCIATE SEPTEMBER 2016 - FEBRUARY 2017 Assisting callers for subscription of TELCO products. CONVERGYS, MAKATI CITY — SALES & SERVICE REPRESENTATIVE FEBRUARY 2013- AUGUST 2013 It is an INBOUND SALES Account on where we assist customers for their inquiries and orders. And make sure before the call end we were able to sell the product and do UPSELL as SKILLS * Computer Literate * Multi- Tasking * Ability to work under pressure * Conflict Resolution * Customer Service * Problem Solving well. SITEL, MANDALUYONG CITY - CUSTOMER SERVICE LANGUAGES REPRESENTATIVE ENGLISH, TAGALOG OCTOBER ​2011 -​ FEBRUARY 2013 Financial Account on where we get to assist card holders for their inquiries regarding the charges on their credit card bill. If they wanted to Cancel a LOST or STOLEN Credit Card. CHARACTER REFERENCE IRISH CUSTODIO - OPTUM GLOBAL SOLUTIONS Customer Service Representative EDUCATION - FATIMA COLLEGE OF VALENZUELA,VALENZUELA CITY​ — ​B.S NURSING JOSEPH JAVIER JR. - OPTUM JUNE 2002 - MARCH 2004 FAR EASTERN UNIVERSITY, MANILA — B ​ .S. IN PSYCHOLOGY GLOBAL SOLUTIONS Subject Matter Expert - SHELBY PINEDA - OPTUM JUNE 2000- MARCH 2002 GLOBAL SOLUTIONS Team Leader -