JENNIFER SISON
Skilled Customer Support Agent |
Virtual Assistantt
PROFILE
As an experienced Customer
Service Agent, I would like to use
my earned skills to provide
excellent customer experience,
from start to finish. Most
recently, I completed an
intensive Virtual Assistant
training wherein I have increased
my proficiency in various online
skills.
WORK EXPERIENCE
Blogger Outreach (Work from home)
99 Wonks
25 January 2018 - Present
1. Contact bloggers every day. This is to make sure
that we always have a great pool of sites to partner
with.
2. Project management.
3. URL metrics checker
Customer Service Agent (Work from home)
Accom - Oz Group
26 Jan 2017 - 01 Oct 2017
CONTACT
85 Greenwater Village, Baguio
City, Philippines--
EDUCATION
Bachelor of Arts in Mass
Communications
Saint Louis University, Baguio City
1. Accommodation Accounts
• Take payment information and other pertinent
information
• Assists with room bookings using Little Hotelier
system
• Process payment on Stripe (Little Hotelier
booking system)
• Answers guest questions about cancellations,
prices, and availabilities via phone and email
• Answers chat
• Act as the company gatekeeper (especially
during Saturdays and Sundays)
2. Airport Shuttle
• Assists customers or hotel receptionists with
their airport shuttle bookings
3. Locksmith Accounts
• Take customers important information and
concern
• Assist with the locksmith technician dispatch
4. Chat (Hen and Stag / Christmas Party / Jet Ski
company / Electrical company)
• Answers inquiries about deals and promotion
• Send quotations to customers inquiries through
email (Hens and Stag)
• Sell products and services
• Take important information from the customers
5. Other accounts
• Get general information and send it over to the
dedicated agent assigned to that account
Travel Consultant
dnata Travel Inc
01 Oct 2014 - 26 Nov 2016
1. Duty Travel Account
• Assist Emirates and dnata managers and staffs with their hotel bookings when on duty travel
• Keep in contact with the hotels sales department for any special promotions or discounts which the
staffs may be eligible
• Secure the rooms by manually booking it using Derwent System
• Assists in upgrades and special request that they may have
• Constant communication with the managers Executive Assistants for updates
• Has made the Duty Travel transition period seamless
2. Holidays Account
• Diagnose the guests’ specifications and wishes and suggest suitable packages or services
• Organise travels from beginning to end, through booking tickets and accommodation, securing
transfer, and tours.
• Supply guests with pertinent information and useful holiday material
• Collect deposits and balance
• Maintain relationship with key person
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Reach the revenue and profit targets
Customer Service Representative
Sutherland Global Service for dnata Travel
Aug 2013 - 01 Oct 2014
. Research various destination and means of travel regarding prices, customs, weather condition, travel
documentation and travel advisories.
• Organise travels from beginning to end, through booking tickets and accommodation, securing t
transfer, and tours.
• Supply guests with pertinent information and useful holiday material
• Collect deposits and balance
Customer Service Representative
Sitel Baguio for Virgin Australia
Sep 2012 - Apr 2013
• Makes and confirms reservation for passengers
• Arranges routings and calculates fares
• Record and process reservations made by phone
• Handle help desk – assist travel agents with seat confirmations, upgrade / downgrade proposals, meal
requests and provide quality service to travel agents
Customer Service Representative
Sitel Baguio for Hawaiian Airlines
Mar 2007 - Feb 2012
• Confirm and modify flight reservations
• Issue airline ticket
• Arranges routings and calculates fares
• Answer enquiries regarding information such as schedules, procedures and policies
• Inform customers of essential travel information, such as travel times, connecting times, and medical
and visa requirements
• Handle help desk – assist travel agents with seat confirmations, upgrade / downgrade proposals, meal
requests and provide quality service to travel agents
I provide expert assistance in:
1. Customer Support
2. Phone Support
3. Email handling
4. Travel Planning
5. Internet Research
6. Calendar Management
7. Google Docs and Sheets
