Jeoffrey Jocsona

 RESUME’ Of Jeoffrey Villarosa Jocsona Email:-/-Skype: josechild.anacan I Personal Information: Date of Birth: July 19, 1983 Place of Birth: Bacolod City Age: 37 Sex: Male Religion: Christian (Born Again Christian) Address: Block 7 Lot 22 Capricorn- Virgo Streets Capitol Hills Subdivision, Bacolod City, 6100 USA Address: 81 Longview Rd, Port Washington NY, 11050 (lived-) II Educational Attainment: College: Bachelor of Science in Mass Communication, University of Negros Occidental- Recoletos, SY- Post Graduate: Supplemental Education Units, West Negros University, SY- III WORK EXPERIENCE: Outbound Sales Specialist – ePLDT Parlance Systems, Makati City, Metro Manila,- Doing sales calls and asking customers to sign up and switch to Satellite dish (Dish Network), overcoming rejections and giving features and benefits to convinced prospect customers to sign up. Outbound Sales Specialist - I- Solution Outsource Asia, Bacolod City,- Setting appointments for a Chiropractor clinic based in California Subject Matter Expert Technical Support (AT&T) – Teleperformance Bacolod, Bacolod City,- Assisting agents on how to trouble shoot Internet connectivity issues, taking escalation calls, handling agents who are in their travel pods or transitions, giving escalation approvals when calls are needed to be transferred to a higher tier of technical support. Customer Chat Support- Convergys Bacolod (Comcast) , Bacolod City,- Doing customer service support through chats (catering two customers at a time), trouble shooting internet and phone connectivity issues and changing of subscription packages when customer wants to upgrade their service. Property Search Advisor- Brett Jennings Real Estate Team (Keller Williams) – Los Gatos California, USA,- Screening and managing buyer leads as it come in to our CRM (Boomtown). Asking prospect home buyers with qualifying questions to determine their needs and how serious they are in buying a home and set appointment for our agents to call them once qualified. Setting drip plans campaigns and property updates for buyers that our agents our working with. Calling other real estate agents and ask permission from them If we can borrow their listing to be featured on our Home Buyers Best Buy Lists. Research and Comparables Sales Specialist (Virtual Assistant) - Market Properties Investments LLC, San Antonio TX, USA,- Did research and Comparable Market Analysis for the properties that were qualified have been set for a house visit. Skipped tracing for property owners for Expired, Withdrawn and Short Sale campaigns. Water Bill Management Specialist- ABC Property Investment LLC, Philadelphia Pennsylvania, USA,- Managed and processed water bills (600-900 properties) into CRM as they came in from the County Water Department. Reported water bills that have discrepancies and need to be corrected by the water department. Paid the water bills online. V SKILLS: Computer Literate Good English Communication Skills (Oral and Written) Sales and Customer service Managing Projects and Supervising People Research, skip tracing and data mining