Jeremy De Asis

Hi there!

Here's a brief information about me.

My career journey began in 2016 as a Research Assistant at my alma mater, where I honed my skills in event coordination and communication. Since then, I have worked in various roles that have enriched my experience in customer service.

In 2017, as a Customer Service Representative for the Washington Post, I handled multiple tasks such as processing payments, reviewing accounts and subscriptions, and addressing customer complaints and issues. I offered promotions that could help stop subscribers from cancelling their subscriptions. I helped troubleshoot problems related to the subrcibers online access. Also, I am one of the surpervisors who takes calls for the team.

Then in 2020, I started working as a customer service representative again at OCWEN Business Solution, I specialized in mortgage-related concerns, where I assisted owners with their mortgage accounts, requests and offered programs to help them avoid foreclosure or bankruptcy. I also helped in troubleshooting problems related to the owners' online concerns.

In my most recent role which was as a virtual assistant for a reputable agency serving real estate investors, I managed inbound and outbound calls, generated leads, and nurtured relationships with clients and leads. I even audited calls to ensure top-quality service.

Through my experiences, I have become skilled in communicating with different people using various communication tools such as phone, chat, and email. I pride myself on my ability to handle dissatisfied customers and provide them with timely and effective solutions.