Jeremy LaRochester

Jeremy LaRochester National Account Representative - The Allstate Corporation Jacksonville, FL 32211- To identify and command a challenging position involving people and problem solving with a growth oriented innovative company whereupon I expect to expand my professional and educational potential. Work Experience Service Advisor/Writer PowerSport Saint Augustine - Saint Augustine, FL April 2018 to Present Facilitate the repair and service of motorcycles for external and internal customers. Provide written estimates and quotes for parts and labor to complete repairs. Submit warranty claim information for units that contain defective components to ensure safe operation of purchased units Service Advisor ADAMEC Harley Davidson - Jacksonville, FL May 2016 to April 2018 Assist present Harley Davidson owners on upgrades and trade ups for motorcycles. Provide valuation for motorcycle trades and dealer purchases. Facilitate the purchase of motorcycles by method of cash or financing options. National Account Representative The Allstate Corporation - Jacksonville, FL March 2012 to March 2016 Insurance Assist policyholders with claims, explain coverage and policy types. Advise on types of claims to be filed and status updates. Assist licensed agents with access and comprehension with AllApp system, educate on requirements for business written in certain states. Resolve agent and policyholder issues as it relates to web based submission errors. Ticketing Specialist Brıtish Airways - Jacksonville, FL March 2008 to November 2011 Travel, Transportation and Tourism Assisted passengers with ticket changes, change in fare calculation, issued, exchanged and serviced executive club travel memebers awards tickets. Claims Examiner Blue Cross & Blue Shield of Florida - Jacksonville, FL March 2007 to January 2008 Healthcare Services Expedite and resolve claims handling and processing. Communicate with providers for accurate submission of claims. Performs adjustments for procedures, high dollar claims and reviews, Perform routine inventory closeout for claims prior to incurring interest. Resolve provider contract errors in processing as well as confirm and correct network payment issues regarding system limitations in processing. Claims Representative Citizens Property and Casualty Insurance - Jacksonville, FL September 2006 to February 2007 Insurance Process claim requests for insurers. Verify Public Adjuster / Agent information and process FNOL for insurers as well as conduct research into claim related information. Some examples of claim research include: submitted documents for supplemental claims, Letters of Representation, Statement of Loss, Adjustment for Living Expenses as well as AYO (adjust your own) claims. Explain XWind policies and differentiate between dwellings coverage from homeowners and dwelling perils for casualty insurance. Trainer Convergys Corporation - Jacksonville, FL June 2006 to September 2006 Consumer Packaged Goods Manufacturing Assigned to train associates for the Walmart.com website to satisfy customer requests for orders, product information, escalation procedures. Provide operational support after training for transition into the production environment as well as debriefing measures for accuracy in training material compared to actual production procedure. Compile reports and summaries to reflect hours spent training and also calculate man hours facilitating different segments of training to include setup time, lesson plan review and classroom delivery. I also act as an Acting Team Leader with the ability to take on the daily responsibility of assuming a team of 18-20 associates. This duty would entail feedback for calls, payroll adjustments as well as coaching towards project/client expectations. Team Leader Convergys Corporation - Jacksonville, FL March 2006 to September 2006 Healthcare Services Supervise and assist representatives with members of part d prescription drug plans. Conduct on the floor training and meetings to ensure that accurate and complete information is being made available to members and prospects. Review, input and submit time sheet approvals for pay, schedule days off and provide feedback for calls through monitoring sessions. Provide one on one coaching to enhance the customer service skills of representatives to meet the requirement for quality for the client. In Team Trainer Convergys Corporation - Jacksonville, FL November 2005 to April 2006 Insurance My role as an In Team Trainer is to provide training on the Medicare Prescription Drug program to new employees and also continuing education for representatives already engaged in the call center for the Medicare Prescription Drug Program. I am responsible for receiving and reviewing all information prior to training. I verify that all training systems such as GPS, Datapoint and CSI Ovations are updated or have reference material that directly tie into the training to be covered and also to ensure that these systems are available for use. I attend Train the Trainer sessions which aid in streamlining information and how it is to be presented to classes. From these sessions, I incorporate all of the feedback from the Train the Trainer and personalize it to my teaching philosophy. In addition to this, I also take phone calls as to provide me with direct feedback to trends and issues that provide basis and background on scenarios and questions that may be presented or addressed in class. Customer Service Representative Convergys Corporation - Jacksonville, FL September 2005 to November 2005 Insurance My primary function as a customer service representative is to provide education and information about the United MedicareRx , AARP Medicare Rx, United HealthRx and United Medicare MedAdvance Prescription Drug Programs to prospective enrollees. My auxillary duties in relation to this is to provide information pertaining to preferred drug lists or formularies, pharmacies contained within the network to fill prescriptions, perform administrative coverage determinations for members and enrollees seeking to obtain prescription drugs from a pharmacy or provider, provide additional information about state premiums and offer assistance with billing discrepancies. I am also an internal SME (Subject Matter Expert) which allows me the opportunity to assist fellow agents with questions and problems that may arise when a supervisor is not available. This collateral duty allows me to gain more experience and educate peers on the proper procedures that need to be followed to satisfy each and every member as well as every prospect. Helper Agriculture/Forestry/Fishing - Jacksonville, FL August 2003 to September 2005 FL Agriculture/Forestry/Fishing Aid in the trimming up of limbs, removal of tree and tree debris. Create work order and invoices for jobs and services rendered. Security Guard Heritage Security Services - San Diego, CA April 2002 to November 2002 I am currently assigned to NASSCO (National Steel and Shipbuilding company) to provide additional security for Naval vessel that are undergoing overhaul. I am responsible for ensuring proper identification is possessed by individuals looking to gain access to the shipyard. In addition to my assignment at NASSCO, I also perform security duties at the Port of San Diego. At the Port of San Diego, I work with the US Customs Service for the cruise ships that pull into San Diego. My assistance extends to screening cruise ship passengers with the inspection of baggage, x-ray machine screening, and metal detection searches. I also provide directions to passengers that are visiting the area to local shopping areas, parking for individuals enbarking for the cruiseships, and the local freeways. Customer Service Supervisor SprintPCS - San Diego, CA October 2001 to April 2002 My duties include but are not limited to assisting customer service advocates with maintaining customer account information. Also, providing customers of SprintPCS Wireless customer care in regards to billing disputes and general information regarding SprintPCS as a company and products and services rendered. I manage between 15 and 30 advocates (Customer Service Representatives) and provide training to these as well as other advocates in the daily operation of assisting SprintPCS customers. Night Stock Clerk WAL-MART - Jacksonville, FL May 2001 to July 2001 My duties as Night Stock clerk was to ensure that the areas assigned to me inventoried and re-stocked prior to the end of my shift. I was in charge of the cleanup crew for the 11pm to 7am shift for my store. Stock Clerk WAL-MART - Jacksonville, FL May 2001 to July 2001 As a Cash America Pawnbroker, my duties ranged from extending cash loans to customers as well as aiding in the sale of merchandise within the store. I contributed to the overall cleanliness of the store in addition to providing a positive working atmosphere for my co-workers as well as the customers. I conducted payday loan advances for customers and I also conducted a cash drawer count at the beginning and the end of every work day. Campaign Manager E-Commerce Centers Incorporated - Jacksonville, NC August 2000 to April 2001 As the Campaign Manager for the On-Line Customer Support department for E-Commerce Centers, I was in charge of troubleshooting problems for two websites (NxView technologies & Broadview), as well as running the inbound customer service call center for Lowe's Home Improvement. I operated as the complaint manager for Lowe's Home Improvement for customers who felt that their complaints had not been resolved. While with E-Commerce Centers, I enpowered the customer service agents with all the information made available to me to enable them to be more confident in their ability to assist the customers that would call. I held daily training with my supervisors and agents to review changes in procedure as well as things that needed to be corrected. Naval Photographer United States Navy - Norfolk, VA January 1995 to January 2000 Responsibilities and contributions included photographic sessions of activities and events both aboard ship and ashore. Specially selected to photograph the restoration of U.S. President Dwight D. Eisenhower's home and farm in Gettysburg, Pennsylvania. Photographed various Change of Command ceremonies, Award ceremonies, Burials at Sea as well as aerial photography. Operated and ran the digital photo lab onboard USS Eisenhower and supplied digital images to the Chief of Naval Information. Trained and skilled in processing and producing motion picture documentaries using AVID technology. Duties also included shooting 35mm images. Proficent in darkroom etiquette, tray processing 110,35,120 and 4x5 film. Able to operate Noritsu 2301 and 1501 printer/paper processor and 430L film processor. I am proficent in manual projection printing for both black and white and color. Experienced with shooting, processing/developing slide film utilizing E-6 slide process. I possess the ability to roll free hand 35,110 and 120 film. I am able to shoot landscape photograhy utilizing 4x5 view camera. I am also able to mix chemistry for development, stop baths, in addition to the proper disposal methods as it pertains to these as well as the RA-4 chemistry as well. I have the ability to run control strips for all machines listed above and understand the ability of plotting and reading the control limits. Education Associate in Jacksonville Coastal Carolina Community College Associate Mesa college - San Diego, CA High school diploma Robert E. Lee High School Additional Information SKILLS Photography (technical/applied) Expert Verbal Communication Expert Teamwork Expert MS Excel Intermediate Adobe Photoshop Intermediate Customer Service Intermediate