JERIC DE GUZMAN PERALTA
ONLINE PROFESSIONAL
CAREER OBJECTIVE
I provide results-oriented solutions that will assist you in
developing an aspirational brand strategy and thus
elevating your business. I am ambitious in setting a new
standard that will set you apart, assisting you in becoming
respected and excelling above all others.
EDUCATIONAL & TRAINING HISTORY
TARLAC STATE UNIVERSITY (2019)
VIRTUAL ASSISTANT
PRODUCT SPECIALIST
CUSTOMER CARE SPECIALIST
LET'S GET IN TOUCH
Address:
BLK 111 Lot 42, Cristo Rey, Capas, Tarlac 2315
WhatsApp:-
Bachelor of Science in Business Administration major
in Marketing Management
COURSEBELT (ONLINE COURSES, 2021)
Graphic Design with Canva Course
WordPress and Marketing Course
SEO for Beginners Course
Social Media Management Course
Facebook Ads Course
Email Management and Support Course
DEPARTMENT OF INFORMATION AND
COMMUNICATION TECHNOLOGY (DICT, 2021)
Social Media Marketing and Advertising Training
Email:-Facebook:
facebook.com/jeric.deguzman.peralta.18
Instagram:
instagram.com/jeric.de.guzman
Twitter:
twitter.com/JericccDeGuzman
LinkedIn:
linkedin.com/in/jeric-peralta-8475b8208
PERSONAL SKILLS
Fast-learner & reliable
Positive Attitude
Excellent communication skills
Results-driven professional
Detail-oriented and organized
Creative and flexible
Can work without supervision
Problem analysis and problem-solving
Excellent time management & organizational skills
WORK EXPERIENCE
CUSTOMER SERVICE SPECIALIST
Sitel Philippines Corporation, Tarlac | December 2018 to January 2020
Performed data entry for customer information, shipments, and orders
Managed client records
Set up client appointments
Responding promptly to customer inquiries
Acknowledging and resolving customer complaints
Ensure customer satisfaction and provide professional customer support
Maintaining a positive, empathetic, and professional attitude toward customers at all times
PRODUCT SPECIALIST
Sitel Philippines Corporation, Tarlac | January 2020 to May 2021
Providing knowledge, resources, and information to support agents
Show a comprehensive knowledge of products and services and their competitive advantages through continuous selfimprovement and following quality standards
EMPLOYMENT SUMMARY
Assist advisors with material requests and account updates
Coaching and training agents on improving Customer Interaction and offering advisors guidance
Ensuring the accuracy of the content
Floor Support: assisting agents with call flow processes
Taking calls as a fill-in supervisor from customer billing and other account issues
REAL ESTATE VIRTUAL ASSISTANT | LEAD GENERATION SPECIALIST
IYG Digital, Australia | June 2021 to October 2021
Responsible for qualifying leads.
Create a marketing list of leads
Create an organized and accurate list of information from prospects
Responsible for reaching out to prospects through different
types of communication.
PREVIOUS
EDUCATION & SEMINARS ATTENDED
Conducts research for the target market and strategies for lead generation
Continuously search for the right people and businesses and set up connections through outbound marketing.
EXECUTIVE SERVICES SPECIALIST | SUPPLIER SUCCESS PROFESSIONAL
Cloudstaff, Inc | September 2021 to May 2023TOOLS AND SOFTWARE
Professionally respond to customer service needs of Avetta customers via Phone, Chat, Email, Voicemail, SMS, and
any other active service channels as assigned and needed.
The Supplier Success Professional assists in developing and maintaining a world-class prequalification system for
contractors, suppliers, and vendors while being the first point of contact for all Avetta customers.
Work within the Supplier Services organization as well as other departments, such as billing, insurance, and client
success.
Ability to resolve complex issues with a focus on customer experience
Accurately verify details on regulatory documents
Record details of interactions in Service Cloud (SFDC)
Communicate and coordinate with internal departments
Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Contribute and report toward the team KPIs & objectives.
Assist in training junior Customer Support Representatives
