Jerica Mae M. Ascue
Nationality: Filipino
Address: Butuan City, Agusan Del Norte, Philippines 6000
Phone number: - /-
Email Address:-
OBJECTIVE
Productive, dynamic and ambitious individual, seeking an available position, utilizing
exceptional customer service and to maximize the satisfaction of clients and increase
repute of employer.
HIGHLIGHT OF QUALIFICATIONS
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3 + years in Hospitality and Tourism Industry
Professional and neat appearance
Highly skilled in greeting and assisting guests in a polite manner
In-depth knowledge of maintaining consistently high accommodation standard
EXPERTISE
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Able to take the initiative to address tricky issues
Exceptional talent for providing exact and detailed information
Strong desire to learn airline policies under operations manuals
Able to ensure sales targets are met and exceeded beyond expectations
EMPLOYMENT HISTORY
Intuit Powered by Convergys - Lahug, Cebu
Customer Service Representative | May 2016 - June 2018
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Helping solve customer problems and meet their needs in exciting ways.
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Timely attend all telephone calls using appropriate and professional language.
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Maintain positive working relationships with others and support the team to reach
common. goals.
Cebu Westown Lagoon - Mandaue City, Cebu
Sales Banquet Coordinator/ Restaurant Manager | January 2015 - March 2016
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Answering mail, confirming banquet arrangements, menus, BEO, memos, etc.
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Work with Banquet operations and other heads of departments and assist in
carrying out special requirements and duties necessary in adding to the guests general
comfort and well being and to ensure complete customer satisfaction.
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Familiarize and ascertain the possibility of selling additional facilities, to produce
extra revenue.
EDUCATION
College:
University of San Jose – Recoletos
Bachelor of Science in Tourism | October 2014
Magallanes Street, Cebu City
Vocational:
MACS Enterprise Training and Assessment Center Incorporated
Food and Beverage Service Management | December 2015
Luray II, Toledo City, Cebu
CERTIFICATION AND TRAINING
Food and Baverage Services NC II | December 2015
First Aid and CPR | 2014
Feeding Program | 2013
MICE Management Class: Youth Tourism Congress 2012 Organizer | September 2012
Tourism Congress: Tourism: Sustaining Growth and Global Presence | June 2012
Youth Tourism Congress 2011 | September 2011
Basic Swimming Level | May 2011
REFERENCES
Mr. Isagani Gutang
Intuit Online Payroll Trainer
Convergys
Lahug, Cebu
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Mrs. Gelena N. Asis-Dimpas, MMBM, MSES
Tourism Management Professor
University of San Jose - Recoletos
Magallanes St., Cebu City- loc. 282
Ms. Creselda Sy
Admin Office In Charge
Cebu Westown Lagoon
Mandaue City, Cebu
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Ms. Landelyn B. Montino
Salaes and Reservation Officer
Sugbo Travel and Tours
Gen. Maxilom Ave., Cebu City
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Mrs. Maria Teresita O. Fernandez
Sugbo Travel & Tours Owner
G/F, Jose R. Gullas Bldg
Gen. Maxilom Avenue, Cebu City- loc. 282
