Jerleth Generalao

I have been working as a Customer Service, Telesales and Tech Support for USA top telecommunications like Sprint AT&T and Verizon as well as Tmobile for more than 5 years and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. My duties included making 60 or more calls a day to business and private individuals provide first call resolution for customers with non-technical issues ranging from returns to billing assist customer for sales related concerned and close sales, send emails to higher department regarding clients issues and complains if it was not resolve yet. My ultimate goal is to extend customer contracts by offering different products and services that fit the customers- needs, while keeping customer satisfaction high. My experience has helped me improve my skills in leadership, allowed me to gain organisational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. With 9 years experience in the customer service industry, I have developed a warm, approachable and professional manner.