Jescee Bigham

Jessica Bigham CAREER OBJECTIVE - - 8040 Sag Ha CAREER OBJECTIVE I am a detail-oriented professional with 9.5+ years of combined experience in graphic design, customer service and management. I’ve developed a skill-set directly related to Graphic Design. PROFESSIONAL EXPERIENCE Detail-oriented professional with 9.5+ years of experience and a proven operations, customer service, and executive support. Store Assistant Manager Bridal PROFESSIONAL E X P EConsultant R I E N C and E Graphic Designer Zumiez, Inc., Germantown, TN / Mar 2021 - Present Azarue’s Bridal, Bossier City, LA / Nov 2015 – Jul 2017 Flagship Store Assistan·Recommend, t Manager select, and help locate or obtain ·Effectively managed a team of over five employees. ·Created strategic business plan to set standards for procedures, selling merchandise FedEx Office, Germantown , TN / Junbased 2019on– customer Present needs and tactics and customer service. desires. ·Effectively solved complex problems that ensured customer satisfaction. ·Compute sales prices, total purchases and receive and process or ten credit payment. including week  Effectively managed a team ofcash over employees ·Maintain knowledge of current sales and communicating with my team about policy and procedure updates Flagship Store Assistant Manager promotions, policies regarding payment and hire training throughout FedEx Office District FedEx Office, Germantown , TN / Jun 2019 – Feb 2021  Responsible for new exchanges, and security practices. training program. ·Effectively managed a team of over ten employees including weekly  Spearheaded schedules, training and communicating with my team about policy and inventory to include ordering and receiving for a stor procedure updates as they arrive.  Currently enrolled in FedEx Office Store Manager training program ·Responsible for new hire training throughout FedEx Office District 40 Manager Training program (March 2019). Store Assistant EDUCATION implementing the new FedEx Office training program.  Effectively solved problems that ensured customer satisfaction. ·Spearheaded inventory to include ordering and receiving for a store valued Fullsail University, Online over one million dollars. BA in Graphic Design - Sept 2022. ·Completed FedEx Office Store Manager training program. FlagshipCompleted Lead Cosix nsultant (Production Supervisor) month FedEx Office Store Assistant Manager Training program. Caddo Parish School FedEx Office, Germantown , TN / Jul Magnet 2018 –High Jun 2019 ·Effectively solved problems that ensured customer satisfaction. High School Diploma - 2013  Managed production and shipping floor with above 93% customer Flagship Lead Consultant (Production Supervisor)  Ensured files were ADDITIONAL print ready, set-up and designed files from cust SKILLS FedEx Office, Germantown , TN / Jul 2018 – Jun 2019 orders. ·Proficient in Adobe Creative Cloud and ·Managed production and shipping floor with above 93%Designed customer “Mother’s Day” marketing canvas that was displayed thro Microsoft Office Suite satisfaction rate. ·General experience with Wordpress, XTheme, ·Ensured files were print ready, set-up and designed files from customer and Google Analytics. Flagship Center ConsuGo-Daddy, ltant specs, and quality checked orders. ·Addy Award Winner Bronze Medalist ·Designed “Mother’s Day” marketing canvas that was displayed throughout FedEx Office, Germantown , TN / Apr 2018 – Jul 2018 FedEx Office District 40. REFERENCES  Confer with customers by telephone or in person to provide inform or enter orders or obtain details of complaints. DANIELLE RICHARD, Creative Director Creative  Determine chargesRichard for services requested, collect deposits or paym - ·Confer with customers by telephone or in person toprovide information Ensure customer satisfaction by delivering the FedEx Office Purple Flagship Center Consultant FedEx Office, Germantown , TN / Apr 2018 – Jul 2018 -about products or services, take or enter orders or obtain details of Former Manager complaints. raphicor Dpayments, esigner aornd Social Media Manager ·Determine charges for services requested, collectGdeposits arrange for billing. Richard Creative, Shreveport , LA /BANISTER, Mar 2012Financial – Dec 2017 VIKTORIA Manager ·Ensure customer satisfaction by delivering the FedEx Office Purple Better Motors  Designed over twenty spreads for LOLA Magazine which was distri Promise (process and procedures). - Texas and Arkansas.-Graphic Designer and Social Media Manager  Managed over ten client’s social media platforms including analytic Former General Sales Manager at Azarue’s Richard Creative, Shreveport , LA / Mar 2012 – Dec 2017 website updates. ·Designed over twenty spreads for LOLA Magazine which was distributed in BEVIN  Created client websites using Wordpress HICKS, Publisher and X-Theme that are ver different parts of Louisiana,Texas and Arkansas. LOLA Magazine, Lifestyles of Louisiana Ladies mobile format. ·Managed over ten client’s social media platforms including analytical data, - marketing campaigns and website updates.-·Created client websites using Wordpress and X-Theme that are versatile Former Client through many displays including mobile format.