Jessa Mari Alcala

JESSA MARI E. ALCALA General Virtual Assistant (- | | live:.cid.859589fac6c676f2 - Doña Aurora Street, Brgy Zone III, Digos City, Davao del Sur, Philippines 8002 PERSONAL PROFILE I am a virtual assistant by training and a former bank employee by profession. Specialized in Email Marketing & Social Media Management. Administrative task like data-entry, transcription, customer service and office works are also my skills. Can work under pressure with minimal supervision. Totally a dedicated person to continuously enhance my skill and expand my knowledge in the virtual world. WORKS EXPERIENCE Customer Service Associate NCCC Mall, Davao City, Philippines 8000 May 2010 to October 2010 Attend customers complaints and/or concern Provide information to the customer about the promotion inquiries Helping them understood the product and answering their questions. Bank Teller First Tagum Rural Bank, Inc, - Digos City, Phil. 8002 January 2011 to March 2020 Observe timely processing and completion of over-thecounter transcations Security check of received cash, checks signatures, identification cards and other documents. Administrative tasks such as proper filing of documents data entry Customer Service related tasks SKILLS SUMMARY Email Marketer Social Media Manager Knows MAILCHIMP and KLAVIYO as an email marketing tool Lead Nurturing Able to do CANVA works Knows how to operate HOOTSUITE Social Media Content Planning Social Media Post Scheduling Social Media Marketing Administrative Tasks Data Enty Transcripttion Customer Service EDUCATION BACKGROUND COR JESU COLLEGE Sacred Heart Avenue, Digos City, Davao del Sur Bachelor of Science in Commerce Major in Business Administration Year- FILIPINO VIRTUAL ACADEMY Davao City, Davao del Sur, Philippines 8000 Graduate of Email Marketing In-dept Course GOLD Certificate March-May 2020 FILIPINO VIRTUAL ACADEMY Davao City, Davao del Sur, Philippines 8000 On-going classes on Freelancing Course June 2020 - present