Jesse John C. Luzuriaga

Jesse John Cruspero Luzuriaga Palaslan, Tayasan Oriental Negros 6211 Philippines - Skype ID: rj.luzuriaga Upwork: https://www.upwork.com/o/profiles/users/_~0143d4be20ee7b2073/-EDUCATION May-July 2015 TeamSkills School of Culinary Arts - Graduate & Hospitality Management Food & Beverage Service NCII 2007 – 2009 FOUNDATION UNIVERSITY - Undergraduate Bachelor of Science in Information Technology Dr. Meciano Road, Dumaguete City Oriental Negros- SAINT PAUL UNIVERSITY Bachelor of Science in Information Technology Dr. Meciano Road, Dumaguete City Oriental Negros- SAINT FRANCIS COLLEGE Bateria, Guihulngan Oriental Negros 1992 – 1999 TAYASAN ELEMENTARY SCHOOL Poblacion, Tayasan Oriental Negros PERSONAL INFORMATION Gender:Male Civil Status:Single Birth Date:July 03, 1987 Citizenship:Filipino Course:BS-Information Technology Spoken Languages:English, Cebuano & Tagalog Character Traits:Dependable, Reliable, Responsible & Fast Learner WORK EXPERIENCE July 2017 – January 2019 Phoenix Home Buyers Group (HomeBased) Circle Prospecting Agent (Sales/Outbound Calling) ~I am working as an admin and an outbound caller agent informing random people that we can give them free quote for their properties or asking them if they are interested in getting a cash offer for their properties. July 2017 - September Keller Williams (HomeBased) Lead Generation, Circle Prospecting Agent & Expired Listing Caller ~ I worked as a outbound caller of Gabriel Witkins who is associated with Keller Williams for California, USA. We need to get leads who are by any chance interested in selling their property or who are planning to buy a property. April 2017 – July 2017 20four7VA Group (HomeBased) Training Specialist (Trainer for Amazon Seller Central, OAXRAY & eBay) ~I worked as a part time trainer for new hires, up-trainings for old VA’s and I also do client onboarding (client training/overview). May 2016 - to present Pañares Advertising Marketing & Sales (HomeBased) Sales Prospecting Agent (Allstate Insurance) ~I am assigned to a team that has 5 telemarketers who offers free insurance estimate quote to qualified individuals around Chicago, Illinois and some parts of Ohio. February - April 2016 Residentcubes (Homebased Account) Telemarketing/ Customer Service Rep/ Manage Everything ~I managed everything in our own website, social media sites/pages, airbnb, craigslist, and some other channels. December 2015 – February 2016 Flyhoverboard (Homebased Account) Telemarketing/ Customer Service Rep/ Manage Everything ~ I solely handled the website. Answered emails, chats, inbound calls, make outbound calls, manage facebook page and instagram page, marketing, advertising and tracking shipments. November 2015 Smiles on Demand Outsourcing Team Leader Production Department (Staff Position) ~Working as a team leader is all about organization, delegation, management and performance monitoring. The work is more on e-commerce. January 2015 Manulife Philippines Financial Adviser ~Sales agent. Policy holder and agent. November 2012 –December 2014 Qualfon Dumaguete Inc. Technical Trainer Training & Nesting Department (Staff Position) ~Train the newly hired agents for product knowledge & company rules & regulations. Handle all files & documents. Vigilant for new updates and making sure everybody is updated. December 2011 –November 2012 Qualfon Dumaguete Inc. Nesting Mentor Training & Nesting Department (Staff Position) ~Handles the newly trained agents before they hit the production floor. Do mock calls & make the KPI (Key Performance Indicator). May 2011 - December 2011 Qualfon Dumaguete Inc. Customer in Distress Auditor Operations Department (Staff Position) ~Audits agents who are not following the rules & guidelines of the center in their calls. December 2010 - May 2011 Qualfon Dumaguete Inc. Supervisors Group ~Agent - Accepts Supervisory/Escalated Calls. July 2010 - December2010 Qualfon Dumaguete Inc. Customer Service Representative (Universal Agent / Tier 2 Support Agent) ~Front liner. Accepts customers inquiries, technical issues, redemption & Activation/reactivation, credit card or debit card payments. - Tayasan Municipal Hall Data Encoder & Messenger Tayasan, Oriental Negros Municipal Employee SPECIAL TRAINING/WORKSHOP ATTENDED Global Communication & Management Academy: ~with ePerformax provincial training program The training is more than just “accent neutralization.” It focuses on the entire communication process, with special attention to comprehension and fluency. The training curriculum not only includes communications modules; it also includes modules on customer service, culture and geography, and basic computer skills.  CC101Fish Philosophy -includes four simple, interconnected practices: Be There Play Make Their Day Choose Your Attitude CHARACTER REFERENCES Marc Alexander Reposo Applicant’s Former Class Instructor F&B and Bartending Instructor Team Skills School of Culinary Arts & Hospitality Management Email: -Mobile: - Feroz Labinghisa Khan Applicant’s Former Unit Coach Insurance/Financial Adviser Manulife Philippines Email: -Mobile: - / - Martin Gagaa Applicant’s Former Training Manager/Coordinator Training Coordinator Qualfon Dumaguete, Philippines Email: -Mobile: - Hans Pañares Applicant’s Supervisor/Company Owner Pañares Advertising Marketing & Sales Email:-Mobile: -