Jessica Ann Villarroya

I have been part of the BPO Industry for 5 years doing Customer Care, Administrative Tasks, and Training New Hires. But because of the pandemic I decided to take remote jobs to keep me going. In the past year I have been getting clients and these are the following:

Chat and Email Support– handled inquiry for a Shopify store.

Record Retrieval Specialist – retrieving medical and billing records for a US Law firm.

Medical Assistant– entering data information using AdvancedMD for a US Covid Testing Site.

Data Researcher – creating leads for possible sponsorship for a Travel Adventure Agency.

Data Entry Specialist – downloading and uploading documents for a Real Estate company.

I am fast learner and because of my Leadership background I only need minimal guidance as I am self-motivated and WOULD never jeopardize the quality of my work. When you hire me, I can make ways for your life to be easier.

Some Experience in BPO

HIPAA Compliant - Extensive knowledge about HIPAA security rule compliance. Making sure in keeping patient data safe

Insurance Verification Specialist - As an Insurance Verification specialist my role is to check patient's eligibility, active benefits, claims and Insurance coverage

Provider Services Specialist - Ability to assist Providers in checking benefits and claims

Trainer – training new hires for product knowledge

Collections Associate – generally responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, we are responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables