Jessica Downing

JESSICA DOWNING C us t o m e r S uc c e s s S p e c i a l i s t CONTACT saguarothreads@gmail - Located in Portland, OR, 97236 EDUCATION OREGON STATE UNIVERSITY Corvallis, OR B.S. Merchandising Management (Jun 2018) OREGON STATE UNIVERSITY Corvallis, OR B.S. Apparel Design (Jun 2018) ADDITIONAL SKILLS Customer Service, including phone, email, social media, and live chat Organization Adaptability Time Management Communication Teamwork CAREER OBJECTIVE I am a hard-working and motivated professional with extensive customer service experience who is adaptable, e cient, and always up for a challenge. I have a strong entrepreneurial spirit and am looking to be part of a hard-working and collaborative team where we can provide the best possible experience for our customers. PROFESSIONAL EXPERIENCE USER OPERATIONS & SUPPORT MANAGER Lightout, San Francisco, CA / Feb 2019 – Present Fully Remote Position, rst employee hired Handle all customer service requests and initial on-boarding of new users Optimize and improve customer experience Assist with other tasks as necessary, such as writing marketing copy LEAD ASSOCIATE Old Navy, Portland, OR / Mar 2016 – Present Work as a team to meet sales goal and other metrics Execute markdowns, signage changes, visuals, and process shipments of new merchandise Provide excellent customer service to ensure guests have a positive experience CUSTOMER SERVICE Hanna Andersson, Portland, OR / Aug 2018 – Jan 2019 Provided excellent customer service via phone, email, social media, and live chat in a call center environment. INSTRUCTIONAL DESIGN STUDENT ASSISTANT Oregon State University E-Campus, Corvallis, OR / Aug 2016 – Jun 2018 Assisted Instructional Design team to create online courses for a division of E-Campus and collaborated to achieve strategic objectives and meet timelines. Tasks included online course building via Articulate software, audio editing, Powerpoint design, and problem solving with high information accuracy & attention to detail