Jessica Hagedorn

Hagedorn, Jessica Ritchells B. Blk.2, Lot 5 Antique St. Macaria Village, Noel homes Subd. Pacita Complex I, 4024 Biñan Laguna. - or--Skype account: Jessica Ritchells Hagedorn or- Skill Objective: Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator. Career Objectives: Obtain a customer service position with a client in an online freelance industry where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities. Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. To join an online freelance industry that offers me a constructive workplace for communicating and interacting with customer and people. Seeking a position that will benefit from my customer service experience, positive interaction skills where my extensive working experiences can improve the customer satisfaction. Obtain a customer service management position where I can effectively utilize my expertise in customer relations and staff leadership. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. To enhance my BPO professional skills in a dynamic and stable workplace. To solve customer’s problems in an effective/creative manner in a challenging position in an online freelance industry. “WORK EXPERIENCES IN AN ONLINE FREELANCING INDUSTRY” (From most recent job online) Copy Writer, SEO, Data Entry, Data Organization, Writing & Editing + Product Research at https://denzane.com/ (October to November 2017) 5 hours a day *Please Find time to check on my sample by clicking the links below* https://denzane.com/collections/products/products/phone-charging-mount https://denzane.com/products/electric-portable-heater https://denzane.com/products/dog-tail-clip https://denzane.com/products/fire-resistant-kitchen-towel https://denzane.com/products/kitchen-cabinet-door-storage https://denzane.com/products/10-stick-on-led-motion-sensing-light-bar https://denzane.com/products/360-rotating-sink-head https://denzane.com/products/creative-egg-bowl-whisks-splatter-cover https://denzane.com/products/non-slip-flexible-kitchen-board-chopping-block-meat https://denzane.com/collections/products/products/pocket-blanket Researcher at Eric D. Watts & Associates LLC A Domestic Limited Liability Company. (From October 18 – November 4, 2017) Company Number assigned to this company is-. Eric D. Watts & Associates LLC Legal Inc. Corporate Services Inc. 90 State Street Suite 700 - 80 Albany, New York, 12207.  Researching on 50-250 Company Names, Gathering CEO's e-mail addresses, gathering CEO's personal contact information and obtaining other relative information from different search engine. Personal Virtual Assistant at Sef Chang of MFSEF Licensing Company https://www.mfsef.com/licensing/ (October 2017 up to Present) On call job order: Up to 10 hrs. a week only. -Calendar Organization, Audio Transcription, Video Transcription, Call Transcription, Data Entry, Emails Etc. ZENSLEEP Anti-Snoring Solutions from March – September 2017 https://business.facebook.com/ZenSleep-/?business_id=- Email:-or-10hrs. Up to 12hrs. daily -Promote the Anti Snoring devices in all Facebook pages by liking the page, post, sharing the post and inviting more people to the page.. -Handling Online Live Chat Support system via TIDIO CHAT and ZENDESK software/App -Handling email inquiries, disputes, orders, refunds via ZOHO MAIL, ZENDESK -Updating spreadsheet and organizing them daily, making templates and filing information for tracking purposes -Process payment by phone and call customers/outbound to follow up with their order and or process their payment by phone and also including filing of complaints. -Social Media Management: Facebook Business Page. Under ZENSLEEP I also did: Social Media Management for US MEDICAL TIMES https://business.facebook.com/US-Med-Times-/?business_id=- FACEBOOK MANAGEMENT for CONNIE SMITH: https://business.facebook.com/ConnieSmithTheMotivator/?business_id=- FACEBOOK MANAGEMENT for KEEVA ORGANICS: https://business.facebook.com/keevaorganics/?business_id=- -Social Media Management: Facebook Business Page. Additional Skills Acquired aside from Facebook Management under ZenSleep are Shopify, Shipstation, Trello, Zen, ZenDesk, Zoho Mail, Klaviyo, ClickFunnel, NETTALK Chat Support Services http://www.nettalk.com/ 1080 NW 163rd Drive, Miami Gardens, FL 33169 From September 2016 up to April 2017. “Our mission is to give people the freedom to choose their service solutions by delivering continuous innovation, easy-to-use products at an affordable price, and superior customer service.” netTALK is leveraging the ongoing technology revolution to give consumers freedom of choice and to liberate them from outdated, expensive, legacy systems. NETTALK provides continuous innovation and easy-to-use products at an affordable price, with superior customer service via Blink telephone (Inbound and Outbound calls), Google email and live chat support using intercom io. (Virtual office is held in Sococo concierge.) 51Talk Online English School-http://mypage.51talk.com/mypage/phweb/page/JD?type=hbt&id=1 From October 2015 to April 2016. 51Talk specializes in providing quality online English training to Chinese students, and they also provide home-based careers part time and full time. (Teaching Software tools: Skype, 51Talk –Air Class, QQ, Google Translator and PDF Reader for Modules and E-books.) As an English Instructor/Coach/Teacher/Tutor, We should have an excellent communication and written skills and command, teaching skills, time management and organizational skills, interpersonal skills, advanced computer skills, and English proficiency. Online teachers should also be punctual, patient, friendly, reliable, creative, and energetic and work well independently. “OFFICE BASED WORK EXPERIENCES” Capital One Philippine Support Services Corporation From October 2013 up to October 2015. As a Senior Operations Representative in collections, We handle outbound calls to collect payments, process check or debit card payments over the phone and accept any other payment methods for their past due credit card bill. We also create flexible payment plans and programs to work on their budget plans for those customers struggling to make their payments on time. We also provide the best customer experience even when we are resolving their issues and complaints. Our main goal is to keep their account current and active at the same time so that we can also keep our valued customers with us. HSBC Data Processing Philippines From December 2007 up to October 2013. As a Senior Operations Representative in collections, We handle outbound calls to collect payments, process check or debit card payments over the phone and accept any other payment methods for their past due credit card bill. We also create flexible payment plans and programs to work on their budget plans for those customers struggling to make their payments on time. We also provide the best customer experience even when we are resolving their issues and complaints. Our main goal is to keep their account current and active at the same time so that we can also keep our valued customers with us. Project Details HSBC HDPP Project called “Follow the Sun” Description: Cross train from US to UK Collections Duration: September- As an Account Specialist, We make calls from inbound to outbound (US and UK, Dollars to Pounds) and we are also helping each and every customer keep their account current and up to date. We collect any past due payments, process payments over the phone via debit card, set up standing order or a direct debit for their monthly payments to keep customer’s account current, up to date and in good standing without worrying about their monthly bills at the same time. We also offer them a payment strategy that can work around their budget if the customer is struggling with their finances and is going through hardship short term or long term. Character References: Available upon request.