Jessica Sevilla

JESSICA SEVILLA Houston, Texas ·-- A customer service representative and sales representative with excellent skills demonstrated by years of experience to foster a comfortable and reliable environment for customers. Jessica enjoys working in a fast-paces and challenging environments where her skills can be put to test and also possesses excellent communication skills, analytical and problem-solving aptitude and high attention to detail. EXPERIENCE JANUARY 2013-DECEMBER 2015 CUSTOMER SERVICE MANAGER, MYA CLEANING SERVICES ● Administered and corrected cleaning teams in a timely manner to ensure 100% expected customer service. ● Developed sales and marketing strategies to boost revenue while managing customer’s impressions JANUARY 2015-FEBRUARY 2019 CUSTOMER SERVICE AND SALES MANAGER, FINANCIAL EDUCATION JEREMY ● Developed sales and marketing strategies within the business while assuring phenomenal customer service within the business leading to sales. ● Documented customer’s interactions to reduce on-boarding time. FEBRUARY 2019-DECEMBER 2021 CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, PIN ● Assisted in various campaigns including health insurance, life insurance, covid vaccination, rental assistance, etc. using strong customer service skills. ● Actively worked to display a courteous and empathetic attitude to customers. FEBRUARY 2019-APRIL 2023 CUSTOMER SERVICE REPRESENTATIVE, ROI SOLUTIONS ● Assisted in customer service through different campaigns including Chegg, Kansas Rental Assistance, Medicare Benefits Hotline etc. ● Promptly handled an average of 80 customers inquiries and complaints daily while maintaining knowledge of evolving product offers. ● Quickly triaged incoming calls and escalated when needed EDUCATION 2019 ACCOUNTING, UNLV SKILLS ● Communication ● Empathy ● Problem Solving ● Organization ● Patience ● Attention to detail ● Service/Product Knowledge ● Active listening ● Teamwork ● Conflict Resolution ● Critical Thinking ● Professionalism ● “People First” Attitude ● Efficiency ● Positivity ● Persuasion ● Writing Skills ● Emotional Intelligence ● Knowledgeable ● Stress Management ● Adaptability ● Tolerance ● Bilingual-Spanish and English 2