Currently working as a Program Manager in a healthcare-based non-government organization. Oversees all aspects of the program including, but not limited to: creating reports, planning and implementing marketing and demand generation strategies, managing social media accounts, etc.
Previously worked as a customer support representative for a global music streaming app. Answers queries regarding account management, payments and billing, and troubleshooting via email and social media.
Highly familiar and skilled with different social media platforms such as Facebook, X/Twitter, Instagram, and TikTok, as well as multiple messaging platforms such as Line, Wechat, Whatsapp, and Telegram.