Jezmyr Bernardo

JEZMYR BERNARDO (Audio Engineer | Virtual Assistant- ·-Green Meadows Street, Sta. Rita, Guiguinto Bulacan Education (2010 - 2012) MultiMedia Arts | Systems Technology Institute Caloocan Knowledge • Audio Engineer / Musician • Video Editor • Chat & Email Support • Intermediete SEO OPT. • Amazon Product Researcher • Virtual Assistant • Graphic Designer • Social Media Manager • Web Developer (PHP, CSS, HTML5) • Amazon Product Analyst Professional Summary Multimedia: I am a graduate of 2 years of Multimedia arts and I am very familiar with most Multimedia related work or projects such as, Audio, Video, Photo editing that can mostly be use in social media marketing or any Amazon or e-commerce related task. And with my background as a former Web Developer & Web Designer + my continues learning of SEO Optimization I can surely contribute to any company that needs such skills. I mostly applied these skills to my personal, business and freelance work. I've been an Audio Engineer, Video Editor and a Social Media Manager in a Recording Studio in Makati, Philippines. And my experience there improved my overall skill in multimedia arts. • Podcast • Voice-over • Live MV Shoot • Music Recording • Editing, Mixing and Mastering • etc... Virtual Assistant / Email & Chat Support: I worked as a Virtual Assistant for a company that sells their products on Amazon, BestBuy, Newegg and eBay. All these online store is under one company and this company is selling hundreds of product a day all stores combined. My role is to process the orders that are coming from BestBuy, Newegg and eBay then fulfill it on Amazon Seller Central. There are some products on Amazon that needs to be fulfilled by the merchant and also part of my role is to relay these orders to the office so that we can send them directly. As a virtual assistant I am also authorized to do the following. • Full & Partial Refund • Creating Discount Codes • Replacement • Sending Free Item (if necessary) Customer Support: Aside from handling the fulfillment of orders from four different online stores, I answer customers' emails regarding the status of their orders, tracking, refund, replacement, lost shipment, arrival, damaged product and any other question that a customer may ask regarding a product or transaction. Multimedia skills Audio • Digital Multi-Track Recording • Track by Track recording • Mixing, and Mastering • Editing and Quantizing • Vocals & Instrument Recording • Voice-over recording and editing Video • Video Recording • Video Editing Photo • Designing • Photo Editing Web • Web Development • Web Designing • Can easily adapt with the GUI web platforms eCom • Product Research for Amazon • Item Feedback removal & etc... • Product Fulfilment • Product Listing Work Experience Studio Engineer (2014 - 2017)  Studied musicians styles before working with them.  Coached musicians on creating clean, balanced audio to work with.  Recording, Edit, Mixing, and Mastering  Setting up equipment for recording as the room is usually setup as a rehearsal studio.  Mic'ing amps and Acoustic instruments Virtual Assistant & Chat Support (Freelance) (2017 - 2018)  Chat & Email support for Amazon, BestBuy, eBay, and Newegg.  Product Fulfillment  Drop shipping items  Online store feedback and health maintenance.  Resolving items with negative feedback to have it removed by the seller.  Resolving lost items and issue a refund, replacement for any damaged product during delivery.  Submitting tickets to get reimbursed by the host website.  Product Research