Jhai Sham

I look at myself as a self-motivated woman who looks at things in their simplified form. I know the importance and value of time, speech and money. I choose to work with and towards the goal of the organization with an aim to be responsible and accountable at every task and hope to improve my performance at every required stage

I am a Virtual Assistant since 5 years and now currently working at home.

I am a dedicated professional with a strong sense of work ethics.

My career started off at an institute eThots internet solution in 1998. It was my first-hand experience and I had to manage the staff, deal with day to day finance and the administrative duties of the office. The exposure allowed me to enhance my leadership and management skills.

The work in this institute taught me the practical skills of working in an office environment such as following processes, finding, using and setting up equipment, working with a team and customer care. In all the work I have done I have worked with customers ensuring they receive a good level of service and support. By being professional, efficient and courteous in my own work and referring customers appropriately I feel this improves their experience of our service. Furthermore, I have studied computer applications as part of my course so have an understanding of the computer related office work. I am proficient with using MS office along with effective use of the World Wide Web in gathering information about products and services in the market and on customers.

I have been working with British council Jeddah as a Part time Venue Staff for the past 7 years. Started my work as an invigilator under the guidance of Ms. Nidha Abbas and Ms. Negar Siddiqui. Both of them are great mentors and I feel proud to be trained under them as both consider perfection in work as the epitome.

Being a Venue staff enabled to develop and improve my social interaction skills as well as being able to work as part of a team.

I have been working as a Supervisor for the CIE School Exams for the last three consecutive years in PISJ. The Supervision position enabled me to deal effectively with the school staff, venue staff and the clients. I have good experience in dealing with the customers keeping in mind customer satisfaction as our first and foremost priority.

Effectively deals with the security issues of the confidential materials and the filling up of the logs for the confidential material on day to day basis. This Job also enabled me to deal with the courier services for the despatch and delivery of the confidential material on weekly basis.

 I have been able to balance my workload effectively and manage my own time. I use a weekly to do list, prioritising, negotiating and carrying forward tasks, as necessary. I work closely with my team (the other venue staff) to ensure we can cover our work as a team. This ensures I can meet my own objectives as well as our team’s objectives.

As a venue staff supervisor I was responsible for monitoring and tracking new venue staff and evaluate their performance as and when required. I am satisfied that I have been able to train many new staff and familiarise them with the procedures and duties that they are entitled to do. 

I hope you see that I have the ambition and drive to do well in office administration along with a passion to seize any learning opportunities presented to me; qualities which I feel are important in determining your frontrunner.

Jahanara Shameer