Jheng Lavado

 Jerwin Camposano Lavado 32 A Gabriel Subd Hulong Duhat Malabon City - -- EDUCATION: PHILIPPINE MARITIME INSTITUTE Bachelor of Science Custom Administration June 2000 – April 2004 WORK EXPERIENCE: Greenvue Venue Ltd (UK / Homebased) January 2017 – October 2017 • Performs administrative tasks such as setting up appointments for viewings • Receives inbound calls and takes credit card payment over the phone for viewings / transfers to concerned person • Liaising with reservations team and clients for transaction coordination • Chasing payments for outstanding balance • Data mining and researching Advance Credit Management(Telstra/Vodafone) June 2,2014 – December 2016 Senior Relationship Manager, Collections Account Convergys San Lazaro:(Comcast) August 2012-April 2014 Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. NCO:(Capital One Bank) September 2008-May 2012 Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Responsible for outbound and Inbound calls Monitoring accounts to identify overdue payments Finding and contacting debtors to arrange debt payoffs Keeping accurate records and reporting on collection activity Hitting monthly target. Loreal Philippines: - Beauty Advisor Responsible for up selling and inventories Educating customer the right skin care and function. Jollibee Caloocan - Store Marketing Officer Office Administrator Cashier Soda Seminar Attended: Kildonan/Uniting Care2016 WORKING WITH CUSTOMERS UNDER HARDSHIP Character References: Michelle Marbebe Administrative Head, ACM Group Ltd - Ryan Clarke Branch Manager, ACM Group Ltd-