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Jhoana Paula M. Delgado
Barangay Cembo, Makati City, Philippines
Email:-
Objective
To apply for a position in your reputable firm and help your company achieves its goals and objectives.
Work experience
August 2006 – September 2011 Minnesota Compuserv (Quezon City)
Customer Service Associate
Performs typing jobs, scanning, and printing.
Assist customers and monitor their use of the internet, email, online games.
Remind and inform clients with their time of rental.
November 2011 – May 2017 Startek Philippines Limited, Inc. (Makati)
Customer Care Representative T-Mobile USA
Provided assistance on payment processing, phone upgrades, and new orders
Performed device and service troubleshooting
Handled account maintenance and activation of service for new clients
Responded to general inquires related to mobile product and service
Education
Tertiary: Philippine School of Business Administration Q.C.
(Undergraduate / 3rd yr. college)
Bachelor of Science in Business Administration
Major in Management
Secondary : Stella Maris College
Aurora Blvd. Cubao, Quezon City
1994 – 1998
Primary : Stella Maris College
Aurora Blvd. Cubao, Quezon City
1988 – 1994
Languages
Filipino and English
Skills
Computer Literate (Word, Excel, Google Docs/Sheets), Internet, Excellent Typing skills
Training
Virtual Assistant Bootcamp (https://www.wfhr.io/course/virtual-assistant-bootcamp/)
Basic training is given to aspiring virtual assistants. Modules provided in the training are as follows:
E-Mail Management
Created filters, labels and starred E-mails based on their importance.
Social Media Management
Used HootSuite and Buffer as tools to create posts for social media accounts.
Office Applications
Used Microsoft Word/Excel, Google Docs and Spreadsheet for data entry
and internet research.
Calendar Management
Created a schedule format in Google Calendar through different settings.
