Jhoana Marie Ragundiaz

Jhoana Marie C. Ragundiaz #42 U-A Road 23 Barangay Bahay Toro Project 8 Q.C-/ -/ Skype ID: jhoanam7483 Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Personal Information Age: 34 years old Birthdate: July.04,1984 Birthplace: Manila, Philippines Religion: Roman Catholic Status: Married Nationality: Filipino Qualifications Can speak and write both English and Filipino Know how to establish good interpersonal communication. Hardworking and energetic; flexible; adapt easily to change of environment and work schedule. Can work under time pressure. Educational Background Computer University Bachelor of Science in Computer Science 2001 – 2005 Working Experienced Teleperformance Philippines Customer Service Representative for Sprint Mobile Postpaid Account USA Assisting customers regarding their mobile concerns. Helping customers regarding Billing. Doing basic trouble shooting on their Mobile phones and computer for Data plans. Up selling such as Additional phone lines or Additional services like international Calling etc... TELUS Technical Support Specialist for DELL Troubleshooting Dell computers. Helping Customers with Billing as well basic Billing concern. Synnex Corporation Software Account Manager all Arround Customer service for software such as Microsoft, Adobe, Redhat, Symantec etc... Selling Software Products, Negotiating with Vendors to get special pricing for software products. Selling Supervisor Systems Integration Division Handles 10 people in a team. Selling IT products committed to a certain Quota every month. Also doing customer service as the front liner of the business. Talking to CEO,President,Vice president,Head buyer/purchaser and closing deals.