Jhoenna Marie Pagaduan

Jhoenna Marie P. Pagaduan R, General Virtual Assistant Address: Parsolingan, Gerona, Tarlac, PH 2302 Phone: - Email:-Skype: jhoenna_20 Work Experiences  General VA / Executive Assistant / Legal Assistant / Project Manager Freelancer (OnlineJobs) May 2015 — October 2020  Database Management: client’s info, prospect’s info, services, packages, courses (Hubspot, KarmaCRM, Salesforce)  Inventory Management: in stock/OOO, price updates and barcodes/SKUs, shipping fee updates, FBA inventory  eCommerce Site Management: WordPress, Shopify, eBay, Etsy, Amazon; retail, wholesale, dropshipping; Zik Analytics, WSG; posted product titles, descriptions (template provided), shipping rates, contacted suppliers  Website Management: posted ready-made articles, embedded YouTube videos, inserted images, uploaded featured images, crafted SEO title and descriptions (SEO Yoast, All in One SEO), website QA  Team Management: managed writers (assigned topics to them, checked their work by proofreading/editing the articles), data entry specialists, designers, developers, programmers, social media and SEO specialists  Expense Management (Xero): invoice creation (invoice and repeating invoice) under ‘Sales’ and ‘Purchases’, adding ‘Customers’, and account reconciliation  Web research, Product research, Product review sourcing  Citation/Backlinks creation  Data entry, Posting products  Data mining/Lead generation  Non-voice customer support (ticket, emaill, live chat; Zendesk, Freshdesk, Groove HQ, Teamwork Chat, Zopim)  Email management (Gmail, Webmail)  Order processing/fulfillment, Logistics update  Social media management (Facebook [Facebook Ads], Twitter, Pinterest, Google Plus, Panoramio, Scoop.it)  Calendar management (GCalendar, Timetastic, Calendly)  Report, Manual/SOP, Written and Video Instructions creation  QA / Project Manager, Merchant January 2015 — April 2015  Management: freelancers, accounts (eBay, PayPal), inventory, database  Order processing  Order fulfillment (Shipwire, Shipstation)  Logistics update (EMS, USPS, FedEx, Royal Mail)  Recruiting (freelancers)  Non-voice customer support (ticket, email)  Additional supplier sourcing  Email management  Web research  Data entry  Report creation  Executive Assistant, Collabspot January 2014 — October 2014  Management: email, calendar, team, personal and office expense  Followed up on projects  Web research  Data entry/ Data mining  Blog posting (ready-made contents)  Recruiting (occasionally)  Proofreading  Appointment setting  Travel booking (flight, hotel)  Report creation Personal Info: Date of Birth - Feb. 20, 1989 Place of Birth - Baguio City Status - Married  Project Manager, Freelancer (OnlineJobs) August 2010 — March 2014  Website Management: Managed websites/eCommerce sites created under WordPress, Magento, EarthCart, and ZenCart from start to finish  Team Management: Designated tasks to team members; Checked their progress; Assisted them with their concerns; Ensured target goals are met  Scheduled meetings; Created progress reports at the end of every shift  Recruiting (occasionally): Posted job ads, interviewed candidates, shortlisted qualified applicants for final interview, hired and ended their contracts  Virtual Assistant, Freelancer (UpWork) March 2010 — March 2013  Data Entry (Excel, MS Access, Google Spreadsheet, Online Forms, Magento, EarthCart, Client’s Website)  WordPress/ eCommerce Site Management  Order processing  Order fulfillment (supplier’s website)  Logistics update (EMS, China Mail)  Web Research/ Lead Generation/ Data Mining  Email Marketing and Email Response  Project / Product Management  CRM / CMS / Salesforce Management  Bookkeeping, Invoice Creation, and Account Reconciliation (Quicken, Xero)  Social Media Management / Online Marketing  Classified Ad and Review Posting  Customer support (ticket, live chat, skype call)  Report creation  Communications Officer / Lady Butler / Member Relations Assistant, Baguio Country Club January 2008 — February 2011 Baguio City, Philippines  Lady Butler: Express room check-in; Accepted in-house calls; Received and checked room service delivery; Coordinated flower arrangements for VIP’s; Conducted posting of guest’s consumed items; Assisted on room preparations; Responsible in updating room status and inventory of equipments; Checked rooms for completeness and equipment’s functionality; Outbound telemarketing for peak season accommodations; Accepted room and table reservations and/or cancellations; Logged daily reports  Member Relations Assistant: Attended to guest’s inquiries and need for assistance; Handled complaints and coordinated with concerned department for immediate action; In charge of sending out invitations/ notices/ newsletters/ flyers to members; Informed members regarding status of membership; Updated member’s records in the D’ Hotel system and individual file; Issued car stickers; Recorded all outgoing faxed documents; Assisted in promoting events through posting of notices, selling, and telemarketing; Logged daily reports  Communications Officer: Accepted and listed incoming calls; Transferred calls to concerned departments; Customer service assistance for outgoing calls; Updated every day temperature and weather forecasts; Sorted call charges posted on the computer from different departments; Conducted radio operations to on-call taxi cabs; Logged daily reports  Secretary, DAN-WEL Marketing July— November 2007 Baguio City, Philippines  Organized and printed business quotations; Sorted and maintained filing system; Prepared reports on daily expenses; Accepted manager – client appointments  Legal Secretary, Atty. Rodrigo Cera and Associates Law Office May — June 2007 Baguio City, Philippines  Prepared and encoded documents for notarization; Finalized necessary company and client documents with notarization seal; Sorted and maintained effective filing system; Updated scheduled appointments  Student Assistant, University of the Cordilleras January 2006 — January 2007 Baguio City, Philippines  Office Duties: Customer service oriented, telephone operator and other inter-related duties; Monitored Purchased Orders; In charge of receiving purchased items; Issued school supplies to different departments; Maintained inventory of stock supplies  Laboratory Duties: Prepared chemical mixtures for laboratory usage; Maintained stock inventory; Inventory of in and out chemicals from the laboratory for proper distribution Trainings/ Seminars Attended  Handling Complaints (Lecture and Workshop), Baguio Country Club, Philippines June 22 — 24, 2009  Management Development Program, Baguio Country Club, Philippines July 12 —16, 2010  Advanced Computer Literacy Training Program, University of the Cordilleras, Philippines May 16 —20, 2011  Business Etiquette: Phone, Email and Text, Online, Lynda.com Januray 2019  Critical Thinking, Online, Lynda.com February 2019  Time Management Fundamentals, Online, Lynda.com February 2019 Educational Attainment  University of the Cordilleras, Bachelor of Arts in English, 2006 — 2007, Gov. Pack Road, Baguio City, PHL  CIT Colleges, Computer Programming, June — November 2005, P. Burgos, Paniqui, Tarlac, PHL Major Telecommute Competencies Data Entry/ Data Mining Web Research/ Lead Generation CRM/ CMS Management Team Management Project/ Product Management Proofreading/ Editing Email Marketing/ Email Response Social Media Management WordPress/ Shopify/ Amazon Dropbox/ Google Drive/ Box Desk.com/ Groove HQ SoftwareProjects/ Xero Skype/ Hangouts/ Slack MS Word/ Excel/ PowerPoint Jing/ Snag.gy/ LastPass Zopim/ Zendesk/ Freshdesk Trello/ Asana/ Wrike TeamWork/ Basecamp/ Helpscout Tools Mostly Used Some Websites/ eCommerce Accounts Managed http://artisankitchens.ca http://www.copperstoneairdrie.com https://makhsoom.com/shop http://www.happyspacedecor.com https://freshalexis.com http://tinyurl.com/ydafqh2c http://www.stellawhite.co.uk http://diytestkits.com https://tinyurl.com/yc5jl6kw Character References Hannah Wallace Dimos Siagoulis Operations Manager in Zodiac Psychics Auckland, New Zealand - ;- CEO in HyperOwl Ontario, Canada- ;- Julie Hyne Arnie Mabalay Image Stylist, Trainer in Business4Beaut Melbourne, Australia- ;- Project Manager in FI Media Calgary, Canada- ;- Len Espinosa Business Development Manager in Authority Solutions Houston, Texas - ;-