Jhon Patrick Reyes

JHON PATRICK REYES Address: Cabaroan, City of San Fernando, La Union Mobile No.: (- E-mail:- OBJECTIVE T EXPERIENCE To secure a position that will enable me to utilize my skills for the company’s benefit and also improve my career. TECHHUB REMOTE SUPPORT Quality Assurance Specialist September 2014 – March 2015 ❖ Handles inbound calls from clients who availed of the services offered by the company ❖ Check if clients are satisfied with the service provided by the technician who worked on their issue ❖ Apply quick fix to customers’ remaining issue if there are some things missed out by the technician ❖ Assign proper status of session tickets ❖ Provide technical support to customer on-set of the call TECHHUB REMOTE SUPPORT Quality Assurance Specialist September 2014 – March 2015 ❖ Handles inbound calls and chat sessions from clients. ❖ Manage multiple cases at the same time ❖ Provide support and accurate information about the products and services offered by the company ❖ Install and provide support on security software offered by the company or the software being use by customers. ❖ Identify, analyze, troubleshoot and resolve client service requests ❖ Home Network Configuration which includes file and printer sharing, software used for CCTV, VOIP, virtual machines, internet settings, etc. ❖ Perform customer service request but not limited to virus and malware removal, optimization of computer performance, printer & scanner issues, software issues, windows update issues, email issues and other computer related problems [24]7 Customer Philippines, Inc. Technical Support Representative July 2013 - December 2013 ❖ Responds to customer technical issues related to internet connectivity and e-mail via phone ❖ Assists customers by diagnosing problems and providing resolutions for technical and service issues ❖ Troubleshoot home network products such as modems and routers remotely and over the phone ❖ Upgrade, downgrade, transfer and reconnects service. ❖ Answers basic billing questions and process payments ❖ Upsell upgrade of service to customers SITEL PHILIPPINES January 2013 - July 2013 Customer Service Representative ❖ Provide excellent customer service to existing customers ❖ Respond to all customer inquiries and complaints ❖ Provide quality service to customers about the products and their account ❖ Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades ❖ Update customers account information ❖ Properly document the account while maintaining the security of customers’ information PROVINCIAL GOVERNMENT OF LA UNION On-the-Job Training March 2011 – May 2011 ❖ ❖ ❖ ❖ ❖ ❖ ❖ Assemble Desktop computers PC and Printer Troubleshooting Network Installation and Configuration Reinstall Operating Systems (Windows XP, Vista and 7) Provide solutions over the phone Developed a Hardware Tracking Inventory System Virus and Malware removal manually and by using existing tools GAMEHUB PC SALES AND SERVICES Internet Café Attendant February 2006 - October 2012 ❖ Assemble desktop computers ❖ Update the games if there are any patch ❖ Virus and Malware removal ❖ Provide assistance to customers regarding Microsoft Office Applications ❖ Perform routine task to properly maintain and update computers ❖ Install and configure Operating Systems (Windows XP, Vista and Windows 7) HIGHLIGHTS EDUCATION S Trainings & Certifications ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Quality focused ❖ Patient and diligent ❖ Diverse PC knowledge ❖ Proficient troubleshooter ❖ Photo editing skills ❖ Vast Technical knowledge Hardware repair expertise ❖ Customer service oriented Team Player Keen to details Multi-tasker Organized & Time manager Network repair, configuration and support Software and Application troubleshooting Lorma College B.S. in Computer Engineering March 2007- March 2012 ❖ Microsoft Technology Associate Date of achievement: 01/29/2014 Certification number: E-: Windows Operating System Fundamentals ❖ Microsoft Certified Professional Date of achievement: 01/29/2014 Certification number: E-