Jin Paul Arcilla

CURRICULUM VITAE NAME : JIN PAUL ARCILLA AGE : 32 years old STATUS : Married ADDRESS : 166 White Pine St., Woodsgate Camp 7, Baguio City, Philippines TELEPHONE NO. : - MOBILE : - EMAIL ADDRESS : - DATE OF BIRTH : 15 September 1984 PLACE OF BIRTH : Makati City, Philippines HOBBIES : Basketball, Billiards, Reading EDUCATIONAL ATTAINMENT: COLLEGE : STI 2004 B.S. in Computer Science HIGH SCHOOL : Pines City National High School- Baguio City, Philippines ELEMENTARY : St. Anne’s Academy- Manila, Philippines Special Skills : Fluent in written and spoken English Knowledgeable in Programming Languages (C#, Html, CSS, Java) Knowledgeable in all MS Applications Knowledgeable in Computer, Server And Network Systems WORK EXPERIENCE: EMPLOYER : Al-Khaldi Holding Company March 2012 to Present Position : Network and Computer Systems Administrator JOB DESCRIPTION 1. Assess the Company IT Infrastructure to determine the needs on each areas (Network, Server, Computer Systems, Software and Printer) 2. Install and configure all Network, Servers, Computer Systems, Software and Printers 3. Maintain Network, Server, Computer Systems, Software and Printer to ensure that all systems/software are operating correctly 4. Collect data in order to evaluate the Network, Server, Computer Systems, and Printer performance to ensure that all systems are working above acceptable standards 5. In-charge of providing new and existing users secured access to any of the systems within the IT Infrastructure (Network, Server, Computer Systems, Software and Printer) depending on their designated access level. 6. In-charge of ensuring IT Infrastructure Security by implementing proper domain group policies, network (routers and firewall) security restriction and Kaspersky Security Center. 7. Train users on the proper use of hardware and software 8. Solve problems when a user or an automated monitoring system informs them that a problem exist 9. Create and configure email address and outlook setup for new and existing users. 10. Develop Preventive Maintenance plans for the Network and Computer Systems 11. Prepares incident report for any IT related incidents. 12. Prepared IT Departments Policies and Procedures 13. Develop forms (e.g. Expense Report, Quotation, Invoice, Delivery Note, IT Incident Report, etc.) 14. Prepares Prequalification and Bidding Documents (e.g. Aramco, SEC, Maaden and Sabic) 15. Performs other task deemed necessary EMPLOYER : New Media Services Pty Ltd May 2010 to Feb 2012 Position : CALL CENTER SUPERVISOR JOB DESCRIPTION 1. Monitor and supervise all staff. 2. Make sure that all incoming calls are answered in a timely manner and customers receive the information and assistance they are seeking. 3. Conduct orientation and training to newly hired agents. 4. Prepares a daily and weekly performance and QA report. 5. Responsible for assisting all agents with their queries and any problems encountered during their shifts. 6. Intercede on complex issues to resolve them as quickly as possible. 7. Make sure that all equipment’s are clean and in good working condition. 8. Possess the ability to lead and motivate. 9. Prepare an effective schedule to meet the customer demands for each shift. 10. Perform other tasks deemed necessary. EMPLOYER : Noble Trends Unbound (NTU) Inc. May 2009 to April 2010 Position : Customer Service Representative (CSR) JOB DESCRIPTION 1. Deal directly with customers either by telephone, electronically etc. 2. Respond promptly to customer inquiries. 3. Handle and resolve customer complaints. 4. Perform customer verifications. 5. Direct requests and unresolved issues to the designated resource. 6. Keep records of customer interactions and transactions. 7. Record details of inquiries, comments and complaints. 8. Communicate and coordinate with other departments. 9. Performs other task deemed necessary. EMPLOYER : SiTEL Phils Corp (Baguio Branch) March 2008 – March 2009 Position : Technical Support Representative (TSR) JOB DESCRIPTION: 1. Responsible for assisting the customers with their internet connection problems by providing them step by step procedures. 2. Giving additional upgrade options to the customers that are related to AT&T service line. 3. Responsible on teaching the customers basic internet info. (How to browse the internet, access email, configure email clients. Etc). 4. Assisting the customer on other computer issues that are related with their internet connection and within our scope of support boundaries. 5. Assist the customers on basic network connection issues such as wireless connection, file and printer sharing issues. 6. Performs other task deemed necessary. EMPLOYER : NOZOM INTERNATIONAL Position : IT Support & Document Controller Project Handled: SABIC ( AR RAZI V PROJECT) Jubail, KSA 2004 - 2007 JOB DESCRIPTION: 1. Responsible for receiving. controlling, inputting data and making letters of communication with clients and sub-contractors. 2. Coordinate all activities related to Document Control procedure including technical documents, drawings and commercial correspondence. 3. Input document data into standard registers ensuring that the information is accurate and up to date. 4. Encoding all site documents and follow-up all the site needs. 5. Maintain updated records of all approved documents and drawings. 6. Developed and implemented document coding system that increased work efficiency and quality. 7. Archiving files, monitoring the flow of documents, receiving and updating & reproduction of documents, distribution & routing of documents and correspondents. 8. Prepare maintenance request, organizing and preparation of office materials, inventory of materials and other administrative concerns. 9. Responsible for monthly PC and server Maintenance. 10. Prepares daily reports for all maintenance and issues regarding computer and network. 11. Responsible for receiving and relaying of all maintenance requests. 12. Creates weekly back up of all files on the server. 13. In-charge of providing access restrictions to new and existing employees. 14. Performs other task deemed necessary. Project Handled: RS 10 Pilot Project Saudi Aramco JOB DESCRIPTION: 1. Responsible for the monthly PC and server maintenance. 2. Creates correspondence independently. 3. Assist Manager in putting together minutes of meeting. 4. Coordinate meetings with foreign business partners. 5. Responsible for making periodic report for all maintenance and all issues regarding computer and network. 6. Responsible for receiving and relaying of all maintenance requests. 7. Creates weekly back up of all files in the server. 8. Assisted in the installation of the first Wind Turbine in RS-10 (ARAMCO). 9. Gathers wind data for submission to Saudi Aramco. 10. Performs other task deemed necessary. REFERENCES: Biju Phillip Operations Manager Al-Khaldi Holding Company Mr. Joseph Dequilla Operations Manager New Media Services Pty Ltd Ms. Sunshine Balderas Coach NTU Inc. Mr. Jonnison Santos Coach SiTEL Phils Corp. Mr. Yousef S. Al- Harbi Project Manager (PMT) AR-RAZI V Project