Jingle Christie Mendez Sajot

________________________________________________________________________ JINGLE CHRISTIE MENDEZ SAJOT  Email:-Skype:-Contacts: - Portfolio: https://bit.ly/3vOWjmw PROFESSIONAL CAREER SKILLS and EXPERTISE • Live Chat and Email Support • Administrative Assistant • Technical Support Professional • Customer Service Satisfaction • Communication Skills (Verbal and Written) • Appointment Setting and Cold Calling • Lead Generation  • Sales Strategy, Advertisement and Management • Data Entry and Administrative Support • Email Management/Email Outreach • Ecommerce Strategies • Online Research • Sales TECHNICAL SKILLS and ABILITIES • MS Office Software: Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Google Sheets, Google Drive, Gmail etc. • Adobe Creative Suite: Photoshop, Dreamweaver and Flash • Internet and Research • Data Entry • Music, Journalism, News Editing OBJECTIVES: • To work for a company that gives me a platform to develop a new skill set while utilizing my present knowledge. • To obtain a position that allows me to utilize my computer and communication skills and obtain a working position that develops my career potentials for professional and personal growth and advancement. • Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and exceptional people skills which will allow me to grow personally and professionally. PERSONAL BACKGROUND Full Name: Jingle Christie M. Sajot Date of Birth: December 24, 1987 Birthplace: East-Lungsodaan, Garcia-Hernandez, Bohol, Philippines, 6307 Age: 34 Civil Status: Single Religion: Roman Catholic Language Spoken: Visayan, Tagalog, English, Vernacular Gender: Female WORK EXPERIENCES: • Employer/Client - • Invaluable Business Analytics  Job Title: Hybrid Chat Customer Service Support/General VA/Social Media Manager Responsibilities: Handling chat support and escalations and administrative tasks. Managing social media platforms and uploading graphics and company updates, responding to customers real time supporting sales and billing issues. -Tools used: Salesforce, Google Suites, Google Document, Microsoft Excel, Slack Communication Tool. November 5, 2021 up to February 18, 2022- Project-based • Employer/Client - • Teams By Design- Neesh Outsourcing Company  Job Title: UK Executive Assistant Responsibilities: Handles Inbound, Outbound and Callbacks, Lead Generation and Online Research, Managing Real Estate Sales, Booking of Appointments/Appointment Setting, Email Management and Administrative Tasks and Follow-up of Booked Schedules -Tools Used: Alto, Jupix, Lifecycle, Slack, Microsoft Outlook, Fmail, Eagle Agent and 3cx Tool, Ms Office: Ms Word & Ms Excel, Google Drive, Google Spreadsheet, Google Document Period: August 2018 to November 2, 2021 Employer/Client - • Taskus Bohol Job Title: Live Chat and Email Support Specialist Responsibilities: Handling 3 or multiple live chats and email responses to customers real time supporting sales and billing issues. - Make ticket escalations, handle outbound calling and make a follow-up to the escalated issues. Period: April 2017 – August 2018 Employer/Client - Adscelerate Marketing Company  Job Title: EBAY Ecommerce Executive Product Researcher & Lister/Photo Editor/Virtual Assistant Responsibilities: Handles and edits pictures to be used and posted on the eBay store, online and product research -Update and edit the correct and effective title of each items and list the keywords -Find and list hot selling items including apparels, electronics items, apparels, nonperishable foods items, etc. to attain company’s sales and profit. -Research and list hot selling items from Amazon to E-bay, Dropships items from Amazon to E-bay -Tools used: Zik Analytics Tool, Drop Shipping Tool, Adobe Photoshop Tool, Canva Period: November 3, 2014 up to April 2017 Employer/Client - • STREAM INTERNATIONAL GLOBAL SERVICES- Cebu, City Job Title: Customer Service and Technical Support Professional (Level II) at Microsoft Surface– CSR/Chat Support/Non-Voice Support Responsibilities: Handles technical calls, multiple live chats and email responses to customers real time, create and follow-up tickets for a prompt resolution of the cases being handled and escalated and upsell laptop products and offer more services. Period: September 11, 2012 up to October 28, 2014   Employer/Client - • QUALFON – Cebu Job Title: Customer Service Representative, Sales Representative and Technical Support/Tier 3 Email Response Team Tier 3 KANA Dept. Responsibilities: Handles supervisory calls and escalated issues and emails, billing and sales, also supports inbound and outbound calls. - Upsell and offer prepaid phones and airtime load promos. Skyrise 3, Apas, Lahug, Cebu City Period: April 10, 2009 to June 17, 2012 EDUCATIONAL ATTAINMENT TERTIARY Bachelor of Science in Information Technology Major in Multimedia Diploma in Computer Studies Informatics Computer Institute (ICI)- Bohol Maria Clara St., Tagbilaran City, Bohol, Philippines- SECONDARY Colegio de la Medalla Milagrosa(CMM) Poblacion, Jagna, Bohol- ELEMENTARY Garcia-Hernandez, Central Elementary School Poblacion, Garcia-Hernandez, Bohol- EXTRACURRICULAR ACTIVITIES • Glee Club Member  • School Newsetter – Editorial Cartoonist AWARDS and CERTIFICATES • Top CSAT Performer  • Top Agent  • Best in Editorial Cartooning • Outstanding Girl Scout of the Year CHARACTER REFERENCES Vergil dela Cerna Immediate Supervisor- Marithyl Caballes Supervisor- Jayve Vinar Ocampos Operations/Supervisor- Mary Beth Nufable Team Leader-