Joan Cadenhead, Ph.D.

Customer Relationship Management - Senior Product Consultant (Configuration)

• Gathered business requirements as the liaison between client, business (operations) and systems (IT/SIT) teams.
• Collaborated and helped create workflow processes to ensure client’s data management for legacy systems and applications, interface, and cutovers were secure, functional and quality-based.
• Facilitated discussions between client business units to derive specific definitions and scope of business practices in relation to software needs.
• Participated in in-depth discussions on subject based on course outline, textbooks and supplemental information in order to enhance course objectives.
• Participated in Project Kick-offs, Project Leadership, Implementation, Go-live and Post Go-live discussions in an effort to drive decisions and meet timely deliverable goals. 
• Troubleshot and managed issues and challenges throughout projects’ lifecycles including Quality Assurance and Testing Defect Management.
• Configured Health Payer solutions based on client's requirements; assessed constituent types to ensure application and interfaces reflected plan and customer market types.
• Evaluated Worker’s Compensation, Health Insurance Claims Processing and Billing textbooks as a Reviewer.
• Provided feedback on textbook manuscripts as a Subject Matter Expert (SME) for Health Insurance Payer Claims, Billing, Membership & Enrollment, Benefits, and Care Management plans and programs.

Technical Writer – Senior Business Systems Analyst/Lead

• Gathered and wrote business requirements based on information gathered from client requirements review sessions.
• Facilitated design sessions and follow-up discussions to obtain functional requirements, collaborate with development and configuration teams in order to create Functional and Detail Design Specifications (FDS and DDS) for custom work.
• Held client-facing discussions and Test Strategy presentations to obtain customer approvals and sign-off for project document(s).
• Presented Test approach for enhancements and implementations using PowerPoint developed via WebEx, GoToMeeting and Skype.
• Designed, presented and utilized PowerPoint, real-time “out of the box” applications and solutions (Sandbox), and requirements templates for project kick-offs, communication with internal project team, and facilitate and drive client discussions.
• Chaired and presented textbook manuscript, business requirements, Empire Blue Cross and Blue Shield Correspondence Processing system, Web Products, Solutions and Applications, QE&A SIT Testing Strategies and Test Plans, Quality Assurance and Testing and corporate methodologies for client-facing projects; corporate internal and external initiatives for industry governance and compliance.
• Authored, and researched Doctoral Dissertation using Quantitative Research Method including SPSS software tool (2014) - Secured Web Portals, Applications and Solutions: Factors Influencing Authorized Health Insurance Users’ Adoption.
• Developed Dissertation Defense using Microsoft Office Suite to distribute, present and defend my theory.