Joan Marie M. Abejero
Address : B8 L15 Socorro St.Greenfields 3 Novaliches Q.C
Mobile# :-
Email:-
Personal Particulars
Age: 33 years old
Date of Birth: October 15, 1983
Nationality: Filipino
Gender: Female
Height: 5’2
Weight: 110
Marital Status: Married
SSS No.: -
TIN No.: -
Educational Background
Field of Study: Caregiver
Major: Caregiver
Institute/University: VGB CENTER FOR TRAINING AND DEVT. Corp.
Graduation Date: Feb 20 – July 13, 2007
Field of Study: Psychology
Major: B.S. Psychology
Institute/University: Our Lady Fatima University
Graduation Date: March 2003
Work Experience:
Company name: Genpact LLC
Position Title: Process Associate
Industry: BPO
Location: Quezon City
Duration: January 18, 2013 - Present
Work Description:
Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies.
Assist members with plan benefits via telephone, in writing, or make referral to outreach representative as appropriate.
Document in the computer system all members’ issues and resolution.
Give medicine approval, maternity and dental approval if necessary.
Responding to members if they have claim submission.
Company name: Sykes Marketing Services Inc
Position Title: Collections Officer
Industry: BPO
Location: Mandaluyong City
Duration: June 15, 2009 – August 10, 2012
Work Description:
•Attempt to collect payments
•Ensure all customer information is correct, including phone numbers and addresses
•Record new commitment to repay debt
•Follow federal and state laws dealing with debt
•Collect payments on past due bills. ( 5 – 31 days past due , and 32 -46 days past due)
Company name: Owtel Phil
Position Title: Customer Service
Industry: BPO
Location: Pasig City Philippines
Duration: October 2007 – April 2009
Work Description:
Assisting customer technical problems (website and line problems)
Answer phones and respond to customer requests
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Research billing issues
Research misapplied payments•
Answer phones and respond to customer requests
Company name: VirCommServe
Position Title: Assistant Team Lead
Industry: BPO
Location: Quezon City Philippines
Duration: May 2006 – December 2006
Work Description:
•Offer vacation packages
•Provides customer service satisfaction
•Follow-up on customer inquires not immediately resolved
•Doing coaching and listening to agents calls
Training Attended and Recognition
May 29 – June 9 2006 BPO Training Program JFK BPO TRAINING PRO
