MA. JOAN ALMAZAN-SOTOMANGO
Linkedin: https://www.linkedin.com/in/jsotomango/
Resume View-only link on OneDrive:
https://1drv.ms/w/s!ApvwGybi4NkMjlkAEv3Cax63h4t4
Skype Link:
https://join.skype.com/invite/QXmcmIgYQcR9
ATTENTION:
THE HUMAN RESOURCES DEPARTMENT
SUBJECT:
LETTER OF APPLICATION
Dear Hiring Manager,
If you’re a business owner looking to maximize your time and productivity, I can definitely help you!
Having completed an Intensive Virtual Assistant Training, I have the skills and availability to complete your
required tasks in a timely and conscientious manner. I provide expert assistance in the following:
▪ Email Management
▪ Schedule Management
▪ Open Office Applications
▪ Data Entry & Transcription
▪ WordPress Management
▪ Social Media Management
▪ Social Media Marketing
▪ E-Commerce
▪ SEO Basics (for Vas & Writers)
▪ Bookkeeping & QuickBooks
Helping you meet your business goals is my top priority, I work on a flexible schedule and am available for
new projects anytime. Delivering high-quality results while meeting strict deadlines is my top priority.
I take pride in craft as much as I value my working relationship with clients, I look forward to working with
you!
Very Truly Yours,
MA. JOAN ALMAZAN-SOTOMANGO
Skype:- - -
Page |1
MA. JOAN ALMAZAN-SOTOMANGO
VIRTUAL ADMINISTRATIVE ASSISTANT
Summary
Certificate:
A result-oriented professional with more than 10 years’ experience in the
field of administration, airline and customer relation. Highly focused and
flexible to changing situations about working deadline-driven operations;
able to identify goals, priorities and resolve issues in initial stages.
Transitioning from corporate world to Freelancing, I had equipped myself
by enrolling to a Virtual Assistant Bootcamp to enhance my skills to give the
best value to my clients.
Virtual Assistant Skills
Portfolio:
▪
▪
▪
▪
▪
▪
Email Management
Schedule Management
WordPress Management
Data Entry & Transcription
SEO Basics (for VAs/Writers)
Social Media Marketing
▪
▪
▪
▪
▪
▪
Office Applications
Internet Research
Social Media Management
E-Commerce
Bookkeeping/QuickBooks
Facebook Marketing Ads
▪
▪
▪
▪
Strategic Planning
Complains Handling Skills
Multi-tasking
Knowledge Sharing
Core Skills
▪
▪
▪
▪
Communication Skills
Administrative Skills
Problem Solving & Analysis
Leadership & Accountability
Technical Skills
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
Microsoft Office – Word, Excel, PowerPoint, Outlook, etc.
Google Application
Cloud Storage – Google Drive and Drobox
Email and Chat Software Tools – Skype, WhatsApp, FB Messenger
Video Editing – CyberLink Power Director
Project Management - Trello
Social Media Management – Buffer, TweetDeck
Graphics Design Tools – Canva, Teespring, Basic CorelDraw &
Adobe Photoshop
EDMS Electronic Document Management Software & SharePoint
Oracle ERP Application
Language Skills
▪
English and Filipino (verbal and written)
Skype:- - -
Page |2
Interest:
Professional Experience
Manateq – Economic Zone Company
Personal Assistant
Education:
▪ Bachelor of Arts, Major
in Mass Communication
San Sebastian CollegeRecolettos, Manila
(SSC-R) 1999
▪ Diploma in TVET
Technical Course in
Caregiving NCll
University of Perpetual
Help System Dalta –
Molino, 2017
▪ Certificate in Nursing
Assistant NCll
Cavite School of St.
Mark, Bacoor, Cavite,
2017
▪ Certificate in Special
Education
Cavite Southern Emerald
Academy, 2018
Trainings Attended:
▪ Virtual Assistant
Bootcamp
WFHR Work from Home
Roadmap – December
21, 2017
▪ Badge Certificate in
Facebook Marketing
Stepping Stone Online
Club – June 2018
Aug. 19, 2013 – Jan. 25, 2014
Doha, Qatar
▪
Provide high-level administrative support to Ras Bufontas Project Director.
Coordinate schedule and meetings of Project Director. Support daily operational functions
such as screen phone calls, incoming mails and emails. Prepare written correspondences to
be sent to contractors.
KAWSP – Joint Venture Khatib & Alami/WSP ME
Document Controller
Sept. 25, 2012 – Aug. 16, 2013
Doha, Qatar
▪
Served as a Document Controller assisting in the development of the document
management system. Ensure the project documentation implementation adheres to the
defined policies. Ensure the proper storage and retrieval of the documents in the system.
Ensure an efficient document workflow and collaborations. Provide support to the Project
Teams in compliance to clients’ requirement in submission of Progress Reports. Control,
logged and monitor document transmittals.
QNIE – Qatar National Import & Export
Senior Operations Coordinator
Aug. 2011 – Dec. 2011
Doha, Qatar
▪
Streamline offices operations for marked productivity gains, creating standardized
documents, highly accessible filing system and detailed database storing client/vendor
information. Assist the Chief Operating Officer’s with day to day tasks and functions including
human resource contact, I.T. contact, budget spreadsheet and various administrative needs
including proposals, internal/external memos; travel arrangement, schedule of meetings, call
attending, message taking and business report preparation.
Tadmur Holding
Executive Secretary
May 2011 – Aug. 2011
Doha, Qatar
▪
Served as first point contact, greeting and responding client queries. Perform office
functions such as maintaining incoming/out coming correspondence, documenting,
organizing, filing all business-related records and preferences. Time scheduling, call attending,
message taking, progress and business report preparation.
Almatech Cards & Printing
Executive Secretary
May 2005 – June 2010|June 1999 – August 2000
Makati City, Philippines
▪
Re-designed all business forms and other greater effectiveness and customer
friendliness. Enhanced management team productivity by organizing monthly meetings where
accomplishments, problems and improvements discussed. Systematized and succeeded 2005
to 2010 business conferences participation. Developed innovative professional presentation
used by the company and account executives to market products/services to potential clients.
Excelled within deadline-intensive environment, ensuring the accurate and on-time
completion of all projects. Hire and train administration, operations and production staffs.
Qatar Airways
Cabin Crew
March 2002 – April 2005
Doha, Qatar
▪
Ensure passengers’ safety, convenience and satisfaction. Earn a reputation for rapidly
and calmly resolving passenger complaints. Receive consistent commendations for furthering
the airlines desired image of elegance, high quality of work, organizational strengths and
second-to-none customer service delivery.
Vin-Vin Café (VIP Lounge) Singapore Airlines
Sept. 2000 – Feb. 2002
Passenger Relations Officer
Parañaque, Philippines
▪
Ensured the optimum comfort of all passengers inside the VIP Lounge and
accommodated their special request. Quickly became a trusted passenger relation officer
known for “can do” attitude, flexibility and high quality of work.
Skype:- - -
