Joana Maloles

In my more than 8years of experience in the BPO industry, I have performed various roles from Customer Service Expert, Escalation Support (Inbound and Chat), Technical Support Associate, Subject Matter Expert (Mentor) to Team Lead/Coach.

My expertise:

*Customer Satisfaction

*Data entry, analysis and trending

*Root-cause analysis

*Coaching and development

I am a:

*Problem-solver

*Critical-thinker

*Goal-getter

I value:

*Team work

*Time

*Professionalism

At this moment of my life, I'm looking to be part of a company that wants to do the same that I do: CHANGING THE WORLD, or at least, making it a better place. Does that sound like your company? Don't hesitate in getting in touch with me, I'll be thrilled to meet you!