Joana Marie Manlapaz

I earned a degree of Bachelor of Science in Information Technology at AMA Computer College - Pampanga. I have been in the BPO Industry for almost 3 years, reason I am confident with my communication skills.
I have worked for Energy Australia for 28 months. Energy Australia is a Utility company in AU that caters Electricity and Gas. Our team handles Concessions, which is a government discount. We review and assess customer's electricity or gas bill for eligibility. If eligible, we send requests to the Department of Human Services for discounts. Once we received the response, either we apply the discount on the account or notate it why customer is not eligible.