Joana Marie Quimod Galit

JOANA MARIE QUIMOD GALIT Status: Single B-day: September 20, 1988 Height: 5’6” Tertiary : HOTEL & RESTAURANT MANAGEMENT Graduate WORK EXPERIENCE 51talk Online English teacher (part time) Nov 2015 – Present Responsible for: Educating Students from Level 1-15 of different ages Teaching Classic, Travel, Business and Kids English, IELTS and TOEFL. TELEPERFORMANCE Telstra Account Customer Service Representative Nov 5, 2012 – April 6, 2014 Responsible for: TELSTRA Assist and educate with customer’s billing enquiries Assist and educate Account enquiries / General enquiries Assist Customers with their Service Request Assist Customers with their order request TP PROD Sending daily updates to team members Acting BIC for nesting and new hired agents FREELANCE HOST Regional Community Defense Group AFRESCOM /ARESCOM/NAVRESCOM 10th Rcdg January 2012 till present EVENTS: Regional & Annual Tactical Inspection 2012 of 10th RCDG @ MUST Cagayan De Oro City 33rd National Reservist Week 2012 @ 4th Infantry Division, Cagayan De Oro City Joint Closing Ceremony AFP of 10th RCDG @ Liceo De Cagayan University Donning of Ranks 2012 @ Islamic City Of Marawi AFP Retirees Symposium of NCRRCDG @ PAOVILLE Clubhouse Fort Bonifacio Northern Luzon Command Symposium of NOLCOM @ Tarlac City Opening of Disaster Rescue & Relief Operation of NCRRCDG @ Fort Bonifcaio 1st heroes Run 2012 (Fun Run) of Philippine Military Academy @ Fort Bonifacio Grounds 34th NRW Summit 2013 of Armed Forces of the Philippines, J9 @ Fort Bonifacio Health & Emergency Management Staff Training with City of Taguig @ Taguig City Auditorium Health & Emergency Management Staff Training with City of Caloocan @ Caloocan City Hall Health & Emergency Management Staff Training with University of the Philippines @ UP Diliman FREELANCE HOST Limketkai Sons Incorporated Cagayan De Oro city Jan 2010-till present EVENTS: Limketkai Mobile Nation 2009 Limketkai Fiesta Sale 2010 Limketkai Mall Wide Sale 2010 Limketkai Fiesta Sale 2011 Limketkai Day Sale 2012 Limketkai Christmas Bazaar 2010 OTHER FREELANCING EVENTS: Military Weddings Voice Over for Municipal Pageants BOOKING OFFICER JRM Travel & Tours Suarez Iligan City, Philippines January 2012-August 2012 Responsible for: MALLPassenger Booking Concerns Domestic and International Carrier updates Telephone operations (incoming & outgoing calls) Market passengers for group/panel bookings RECEPTIONIST Limketkai Sons Incorporated Cagayan De Oro city Jan 2010-June 2011 Responsible for: MALLCustomer & Tenant Concerns Tenant locations Telephone operations (incoming & outgoing calls) Paging information’s and Voice Overs OFFICEClient/Guest & Tenant Concerns Telephone Operations (fax, incoming & outgoing calls) Documentations Laminations/Photocopying/Dispatching mall concerns for promotion CUSTOMER RELATIONS ASSISTANT Pilipinas Makro Inc. Cagayan De Oro City Sep 2008-Feb 2009 Responsible for: Paging, Telephone calls Customer Registration, validation & deleting of accounts Customer Complaints & Concerns ASSISTANT EXECUTIVE SECRETARY Department of Environment & Natural Resources IX Office of the Regional Executive Director (ORED) Pagadian City June 2009-January 2010 Responsible for: Receiving Documents (Incoming & outgoing communications such as Letters, memorandums, fax & emails) Telephone Calls (Incoming & outgoing) Travel Evaluation & Observation in different related areas of Region IX ON THE JOB TRAINING & SEMINAR LAI LAI YEONG CHOW RESTAURANT & GARDEN Responsible for: GARDENGuest Relations, Banquet Services, Skirting, Catering birthdays, debuts, wedding & other Functions RESTAURANTWaitress, Cashing & Packaging foods MARIA CRISTINA HOTEL Responsible for: HOUSEKEEPINGSanitation, Fixing beds, checking items, organize them, follow up availabilities of supplies & controls. FRONT DESKAssist regular front line for reservations, information’s & Customer Service LIMKETKAI SONS INC January 26, 2011Customer Service SeminarGreat Customer Service REFERENCES: COL. RAMON B. FLORECE Infantry General Staff Corps PA 10th RCDG Group Commander- MARICEL BELEN MARAMARA Director of Finance Mindanao University of Science & Technology- /- ROBERT Y. UY Prop/General Manager Southern Electrical Supply- /- MAXIMO ORATE DICHOSO Regional Executive Director Department of Environment & Natural Resources VII Cebu City Former RED @ DENR IX- ANNIE REM GALLARDO Head-Marketing Officer LKKS INC-Limketkai Corporate Office- /- DANNA BARBIE FAJARDO Administrative Assistant/ HR Assistant Customer service Head LKKS Inc-Limketkai Corporate Office- JONATHAN VELASCO Head- Sound Tech Department LKKS INC-Limketkai Mall- /- MAJ. GUILLERMO T. MABUTE JR. S3 for Operations, NCRRCDG PA-