Joanna

Joanna M. Trinidad I am a professional with five years of experience in technical support and Jr. Programmer. Strong creative and analytical skills. Team player with an eye for detail. - EXPERIENCE-Parañaque City , Philippines SOFT SKILLS JR. PROGRAMMER | TECHNICAL SUPPORT Philippine Global Communication Inc. 2018 - Present Handled HTML, PHP, and CSS. Punctual Server Administration. Problem-Solving System Administration. Computer Literacy Network Troubleshooting. Fast learner Network Monitoring and Reporting. Goal-Achiever CCTV Installation and Troubleshooting. VOIP Installation and Troubleshooting TECHNICAL SKILLS Project Management HTML ,PHP and CSS VOIP Telephone Installation and Troubleshooting. CUSTOMER SERVICE Philippine Global Communication Inc. 2017 - 2018 Operating System Email and phone call support. Data Analysis Offered effective solutions to clients. Network, LAN and WLAN Provided technical support. Troubleshooting Prepared and Consolidated reports. EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY SECRETARY LCA Agency 2015 - 2016 Provided Assistance to the General Manager STI College - Parañaque Assisted and Answered Client Calls. - Contributed ideas and Monitored team progress to complete projects with deadlines. LANGUAGE Computed, recorded, and proofread data, record and report. English Filipino REFERENCES Available upon request