Joanna Carol G. Sultan

 Joanna Carol Sultan _____________________________________________________________________________________________________________________ Address District 5, Calaanan, Canitoan, Cagayan de Oro City, Philippines, 9000 Phone - Email - Date of Birth 1990/04/09 Skype I.D live:f4a98afabfadb398 LANGUAGE: English I want to work here in the Philippines EXPERIENCE: 2008-07 - 2009-07 Call Center Agent in Sales Outbound at Cebu Global Teleservices Inc. - I made outgoing calls to people. - I informed them about new products and services. - I tried and sell the products and services to people. - I listened to objections and handle them effectively. - I generated more leads from the people out called. - I entered the details of every interaction in the system. 2017-01 – 2017-12 Call Center Agent- Customer Service Representative at Teleperformance Philippines -I resolved customer complaints via phone, email, mail, or social media. -I used telephones to reach out to customers and verify account information. -Greeted customers warmly and ascertain problem or reason for calling. -Assisted with placement of orders, refunds, or exchanges. -Advised on company information. -Took payment information and other pertinent information such as addresses & phone numbers -Acted as the company gatekeeper -Handled product recalls. -Attempted to persuade customer to reconsider cancellation. -Informed customer of deals and promotions. -Closed out or opened call records ____________________________________________________________________________________ Education - Xavier University – Ateneo de Cagayan Bachelor in Elementary Education Major in Special Education _____________________________________________________________________________________________ Skills Communication Customer Service Typing Skills Computer Skills (Microsoft Office, Microsoft Excel, Microsoft Powerpoint) Multitasking Time Management Can Work Under Pressure Stenography