JOANNA RICA B. SUIZA- / -
#8595 Yabut St. Guadalupe Nuevo Makati City-
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CAREER OBJECTIVE:
To secure a position where my abilities as a fast learner and the ability to take new challenges can be used. Where my communicate and liaise effectively with a diverse client group in a friendly and diplomatic manner that can be put in good use.
EDUCATIONAL BACKGROUND:
COLLEGE:Miriam College
Bachelor of Science in Business Administration, Major in Marketing Management
Katipunan Ave. Loyola Heights, Quezon City
2008 - 2012
HIGH SCHOOL:St. Matthew College
Brgy. Ampid, San Mateo Rizal
2004 - 2008
GRADE SCHOOL:Eulogio Rodriguez Elementary School
Balite, Rodriguez, Rizal
1998 - 2004
WORKING EXPERIENCE:
January 2011 – August 2011
CONVERGYS
Delta Bldg. UP Science Technohub, Quezon City
Customer Service Representative: AT&T Mobility
September 2011 - July 2013
Teleperformance Philippines
2nd Floor Annex Bldg. SM Fairview Quirino Highway, Brgy. Greater Lagro Novaliches.
Customer Service Representative: Telstra Corporation Ltd - 2nd level PSTN TESTER
August 2013 – March 2019
Sykes Asia
G/F Glorietta 1 Corporate Center Hotel Drive, Ayala CenterMakati City
Customer Service Representative: Wells Fargo Bank- Investment Specialist
Technical Service Representative Centurylink Internet Provider - Subject Matter Expert
Customer Service Representative: Google Philippines - Google Applications Specialists
Skills/Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
PERSONAL BACKGROUND:
Age: 26 years old
Date of Birth: October 21, 1992
Place of Birth: Sta. Mesa Manila
Nationality: Filipino
Civil Status: Married
CHARACTER REFERENCES:
Paolo Johann Lopez
Account Manager - Sykes Asia
Contact Number:-
Leonilo Perez
Account Supervisor - Sykes Asia
Contact Number:-
Jan Patrick Marquez
Account Supervisor - Teleperformance Philippines
Contact Number:-
