Joanna Salvador

Joanna Rose F. Salvador 145 Galaxy St., Victoria Heights, Mamay Road, Davao City, Philippines 8000 Contact Number: - Skype: joanna.salvador12- OBJECTIVE To contribute management and communication skills in a challenging company environment, and develop interpersonal relations through effective communication and efficient personality management. PERFORMANCE BACKGROUND - Sales & Marketing Coordinator September 2014 – June 2016 KEY RESPONSIBILITIES:  Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.  Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.  Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities. - Trainer – T3 January 2013 – March 2014 KEY RESPONSIBILITIES:  Handles the learning and professional development of the organization's CSRs.  Responsible for equipping staff with the knowledge, practical skills, and motivation to carry-out workrelated tasks.  Helps with the ongoing, long term improvement of employees' skills.  Provides world-class customer experience. - Office-In-Charge (Branch Manager) August 2012 – Jan 2013 KEY RESPONSIBILITIES:  Design and implement office policies.  To initiate corrective steps, where necessary to improve work performance.  Taking care of everything that goes in and out of the furniture store.  Devises marketing strategies and plans in order to reach monthly goals and quota, including promotional plans.  Interviews, hires and trains associates to sell and deal with clients. - Senior Process Associate (Back Office Escalation) March 2011 – June 2012 KEY RESPONSIBILITIES:  Cross skilled to manage any internal department difficulties; such as system glitches; latency; XML files corrupt; system error and etc.  Should provide good interpersonal skills willing to contribute for team success.  Complete task within service level agreement time frames by prioritizing tasks such as message processing, answering phones, researching queries, and returning phone calls. - Globe Telecom Incorporated – TV Commercial Advertising Sept 2010 KEY RESPONSIBILITIES:  Contributes to building brand-awareness to consumers.  Communicate on behalf of the company and promote its products or services.  To give the information to the public of the new promotion that was created.  Share the positive product experience to the public through advertising media via television.  Paid externally; selected from people who know the market and customer needs well. - Sutherland - Senior Consultant Dec 2009 – Feb 2011 KEY RESPONSIBILITIES:  Make account modifications for customers and update client databases in real time.  Demonstrate well-developed analytical skills for technical problem diagnosis and resolution.  Validates and closes the sale. - Apo View Hotel - Public Relations Officer May 2007 – June 2009 KEY RESPONSIBILITIES:  Responsible for building, maintaining, and managing the reputation of clients.  Liaising with and answering inquiries from media, individuals and other organizations.  Organizing events.  Planning, developing and implementing PR strategies.  Responsible for providing administrative support in order to ensure that municipal services are provided in an effective and efficient manner. SKILLS AND OTHER PERSONAL DETAILS      Proficient in MS Office Programs Fluent in English, Tagalog, and Cebuano and with little understanding of Fuckien Great ability to communicate effectively both in oral and in written form Interests include reading and researching, movie, music, and art appreciation, food and beverage, real estate, international society and culture studies; creative writing; event organizing; basic advertising; basic photography; Public relations. Efficient and effective in working under time-pressured environment. SEMINARS AND TRAINING ATTENDED        10TH Global Business Conference – ATIFTAP – 2016 / De La Salle University T3 (Train the trainers) – 2013 / Offsourcing Inc., Philippines Leadership training – 2013 / Offsourcing Inc., Philippines Basic Leadership Training – 2011/Cognizant Technology Solutions Pathways to Excellence – 2011 / Cognizant Technology Solutions Hard-selling advance training – 2009/ Sutherland Global Services Microsoft Vista 2007 conference 2007 / Shangrila Manila EDUCATIONAL BACKGROUND Bachelor of Arts in Psychology Ateneo de Davao University June 2009 – March 2010 International Studies Major in Asian Literature Ateneo de Davao University June 2006 – March 2009 Davao Chinese High School March 2006