Joannalyn Agrasada

WORK EXPERIENCE SENIOR NALAYST O2C Pall Malaysia Jan 2020 - Present ·Responsible in processing A/R billings, adjustments and write-offs ·Responsible in tracking and reconciling daily/ monthly AR balance Joannalyn Agrasada SENIOR BANKING OFFICER GENERAL VA Emerio Pte Ltd 31-3A The Haute Gurney KL Jalan Datok Keramat Kl Malaysia 54000- https://www.linkedin.com/ in/joannalyn-a3b-/ PROFILE June 2014 - Oct 2019 ·Responsible for taking in calls for credit cards, Cashplus (overdraft facilities) and Merchant sales . ·Ensure that customer queries regarding their statements, billings , payables etc are addressed accordingly. ESCALATION OFFICER Sutherland Global Solutions May 2013- May 2014 Responsible for taking escalation and manager calls from CSR’s Conducts briefings for any new products, upgrades or any promotions EDUCATION HISTORY I have been in the BPO industry catering mostly to customer service since 2003. I recently graduated from an Online Virtual Assistance Academy SKILLS Email Handling Email Marketing Social Media Management Social Media Marketing Wordpress Management Basic Graphic Design ( CANVA ) Ecommerce Management Mailchimp General Virtual Assistance Course Decmber 2021 Lejit Online Virtual Assistance Professional Education June 2004 -June 2006 Pamantasan ng Lungsod Ng Maynila BS Business Administration Major in Marketing June 1999 -May 2003 Polytechnic University of the Philippines