Jobeth Eres

JOBETH ERES H:- | C:- Phase 5 Mangahan St., General Trias , Cavite, Calabarzon 4217-https://www.upwork.com/fl/jobethe PROFESSIONAL SUMMARY Detail-oriented Technical Support & Virtual Assistant with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. SKILLS Creative problem solver MS Windows proficient Quick learner Training development aptitude Strong client relations Creative Design Adobe Photoshop Tech Savvy Can handle different apps use in ecommerce store WORK HISTORY Technical Support • Alorica International Batangas Philippines • October 2014 to Current Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. Provided base level IT support to non-technical personnel within the business. Customer service expert Skilled at mediation Skilled multi-tasker Freelancer Virtual Assistant • Upwork USA • July 2014 to Current Managed E-commerce Store (Shopify, eBay & Amazon) for Clients; from setup to launching and daily task needed Creating different ad copies using adobe photoshop and camtasia Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation. Opened and properly distributed incoming mail. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Built long-term customer relationships and advised customers on purchases and promotions. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. EDUCATION Bachelor of Science - Accounting • University of Perpetual Help Las Pinas City Philippines • 2011 HOBBIES Drawing Painting Singing Cooking Arts & Crafts (DIY)