Jocelyn Barona

JOCELYN NABUA BAROÑA 521 Nawasa West Guitnang Bayan I, San Mateo, Rizal Mobile No. - Email:- OBJECTIVES ➢ To be part of a fast-growing company that will enable me to apply principles and concepts acquired from studies and also from previous job experience. Furthermore, improve my personality to cope with ever changing lifestyles and be a gainful member of the society. SUMMARY OF QUALIFICATIONS ➢ A hard worker individual committed to professionalism, fast learner. Always striving for excellence and highly organized. A person who can work under minimum supervision, a team player and can work also independently. Can cope up with work pressures, build and maintain business relationships at all levels. Flexible and well experienced in customer service EDUCATIONAL BACKGROUND Bachelor of Arts in English (October 2011- October 2013) National College of Business and Arts- Fairview, Quezon City WORK EXPERIENCE ENGLISH TEACHER MIDDLE SCHOOL International Child Training Center (ICTC) Lashio-Muse Rd Mu-Se, Shan State, Burma January 23, 2017 – December 28, 2018 ➢ CUSTOMER SERVICE REP Concentrix Daksh 10th Avenue Spark Place Bldg. P. Tuazon Cubao Quezon City November 23, 2015 – January 13, 2017 ➢ ➢ ➢ ➢ Sales Associate Responsible to teach middle class students the subject English with the use of songs, textbooks and other interactive activities. Handled customers’ inquiries regarding Uber driver and passengers using email. Update customers to new policy Providing them incentives Handled Customer inquiries about the delivery of the foods by using UberEATS app in Australia, US and London. MEGA I-N-T-E-L Manpower Management Inc. Unit 201 Fabricare Building Alabang Zapote Road Almanza Las Piñas City November 13, 2013 – November 20, 2015 ➢ ➢ ➢ Greeted customers and determined their needs and wants. Discussed type, quality and number of merchandises required for purchase. Recommended merchandise based on individual requirements. ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Advised customers on utilization and care of merchandise. Provided advice to clients regarding particular products or services. Explained the use and advantage of merchandise to customers. Answered customers queries and concerns. Showed the live working of merchandise. Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates. Prepared sales contracts and accepted payment through cash, cheque and credit card. Assisted in display of merchandise. Maintained sales records for inventory control. SKILLS ➢ ➢ ➢ ➢ Educator/Lecturer Proficient in Microsoft Office (MS-Word, MS-Excel, MS-Powerpoint, Outlook and more) Able to provide fast resolution and good decision making Good English communication skills (Oral and Written) CHARACTER REFERENCE Raiza Delos Reyes Contact Number(s): - Rolando Gaual Jr Contact Number(s): - I, hereby certify that all information stated above is true and correct to the best of my knowledge. Jocelyn N. Baroña Applicant