Jocelyn Orgel

Jocelyn R. Orgel Phase 2 Lot 1 Block 1 Paso Street, Cocohills Subdivision, Bgumbayan, Taguig City, Metro Manila, Philippines 1630 | --Summary Dedicated and reliable in completing provided task. Passionate in delivering awesome customer satisfaction in every encounter. Open in exploring and doing new tasks as needed. I am trainable, a team player and always willing to learn to deliver good results. Education & Trainings |Bachelor of Science in Hotel And Restaurant Management |  Don Mariano Marcos Memorial state University First year Level -  |PGMA 102 Hours Call Center Training Program| Don Mariano Marcos Memorial state University (open university)| year 2007 Introduction of BPO company Basic communication skills Basic Microsoft office skills Knowledge in handling interviews |ESGS Call Center Agents Training Program| Don Mariano Marcos Memorial state University (open university) |year 2007 Communication skills Grammar skills Introduction of phonetics Introduction of American Culture Knowledge how to handle calls Knowledge in handling different sets of interviews Skills & Abilities Excellent Customer Service(worked in BPO company for 4 years) Can do soft- selling Microsoft word literate Basic knowledge with Microsoft excel and Power Point Filing Business writing Research skill Understands grammar Communication skills Experience |Online educator | 51 talk | april 2015- present Teaching Chinese students to learn English. Provide satisfaction to every Chinese learner by not only teaching them well but showing them excellent customer service.  |reservation/customer service agent| c3 customer channels connect| August 2013- april 2015 Do airline bookings and flight modification through the phone. Process booking payments through the phone. Assist customer to get their options when their flights were cancelled. Assist customer with their air miles in their accounts. Do soft selling of a special membership to customers. Provide excellent customer service on the phone.  |Customer service agent| Teleperformance| MARCH 2012 - aUGUST 2013 Provide customer service in a telecommunication company. Assist customers in phone activation and reactivation. Do payment over the phone. Provide basic phone and network troubleshooting steps. Upsell phone insurance. Do follow up reports for unresolved tickets. Help customer to refund unnecessary charges if needed.