JOEBEL G. CALIZO
Blk 6 Lot 18 Phase 1 Narraville, Adelina Complex 3
Brgy Sto. Tomas, Binan City, Laguna 4024-Skype ID: calizojoebel
Employment History
OFFICE-BASED
ATOS INFORMATION TECHNOLOGY INC.
(Formerly Siemens IT Solutions)
Morgan Stanley
IT Helpdesk Support
February - December 2017
Wide range of support from hardware to software that is being utilized by the employees of Morgan Stanley.
S&P Global (Formerly McGraw Hill Financial)
IMAC Coordinator/Remote Desktop Support
December 2012 - January 2017
Create tickets and provide support for OSS technicians/dispatchers, queries and requests.
Interface between OSS and partner divisions and distribution of issues to partner divisions.
Working closely with 3rd party providers, Service Desk, Atos partner divisions and others to deal promptly with problem issues.
Monitor tickets assigned to OSS technicians; follow up Partner’s Dispatchers and Technicians to ensure calls are responded to and resolved within SLA, via phone/email/ticketing system.
Monitor tickets for On-Boarding, Off-Boarding, and Transfer request for users.
Use tools to monitor and update Asset Management of procured hardware.
Disable AD Accounts for Off-Boarding users.
Advanced Troubleshooting support for Software issues for MAC and PC that Service Desk is unable to handle.
Join/Move/Delete Compute/Machine in AD
Create/Delete user’s account in Blackberry Enterprise Server.
Reset Virtual Desktop Infrastructure (VDI) via VMSphere.
System Center Configuration Manager (SCCM) - Software Distribution
McGraw Hill
Service Desk and Technical Support Agent
October - December 2012
Wide range of support from hardware to software that is being utilized by the employees of McGraw Hill Financial and Education.
Nokia Siemens Networks
Service Desk and Technical Support Agent
October 2008 - October 2012
Wide range of support from hardware to software that is being utilized by the employees of Nokia and Siemens companies.
Toshiba
Technical Support Agent
February - May 2008
Support for Toshiba laptops for both hardware and software.
Trainings and Seminars
DATE
TITLE
January to March 2004
AutoCAD 2004 with Color Rendering
MicroCADD Technologies
January to April 2001
Structured Cabling
AMA Computer College
September 1999 to December 2000
CISCO 1 - Networking Fundamentals
AMA Computer College
Education
AMA Computer College
Quezon City
BS Computer Engineering
1996 - 2001
Notre Dame of Greater Manila
Caloocan City
High School
1992 - 1996
Character Reference
KATRINA MIJARES
Team Leader
Atos Information Technology Inc.
-
MA. TERESA MERCADO
Team Leader
Atos Information Technology Inc.
-
