Jofin K John

Experienced team manager Email:-Phone: - objective As a highly motivated, results-driven individual, I have a strong desire to exceed expectations and deliver the extra effort necessary to achieve company goals. With my strong skills in communications, in serving as a liaison, and strong attention to detail, combined with the ability to serve as the face of those I am representing, I am confident in my ability to make a strong positive contribution to your organization. WORK EXPERIENCE 2015 – Present Rabee S. AlKhuzayem Trading Est., Dammam, Saudi Arabia Sales Supervisor / Software Developer Working on development of accounting, billing and inventory software. Working on online system to connect all the branches. Working on in-house software to automate the work. Supervising a team of sales people to ensure they are achieving the target. Handling the team and managing the customers to increase the sale. Doing online marketing and branding to get bigger customers. Managing day to day report of the sales team to know the status of their route and customers. 2013 – 2015 LevelUp Business Center, Mysore Team Manager (Software Development, Web Automation) Technology used: VB.Net, Asp.Net, Imacros, SQL, XML, Ms Excel, VBA Handling whole Software operations of the company. Writing programs to automate web based process for recruitment team and Legal team in Denver. Developed small software for automating process in the floor and web based applications Managing day to day reporting and scheduling of the team. Handling interactions with the clients, training the employees in every new process. Managing the recruitment requirements of the company. The major point of contact for all clients regarding any queries about the work. Training of the new recruits and giving them the exposure on our domain. 2010 – 2013 Yeshua Techologies, Mysore Senior Software and Content Developer Technology used: VB.Net, HTML, SQL, XML, Ms Excel, VBA Handled a team of 8 software developers, working on different projects using .NET technologies, HTML, XML, VBA and SQL. Guided the team to develop 2 domestic (Daily Accounts for Petrol Bunk, ID Card Software) and 1 international (Real Estate CRM) desktop software completely developed in VB.Net Training and mentoring the team members. Interactions with the client to know and to update them about the Development. Writing contents on various niche for different clients. Handled team of 3 content developers and performing quality check of the articles / contents written by the team. Handled Business Development team (Cold Calling) for 6 months. 2007 – 2010 iORB Information Technologies Pvt. Ltd., Mysore Senior Team Lead (Content Management and Software Development) Handled teams of 18-member strength and helping them in understanding the client requirements regarding the required contents. Interacted with the clients regarding their requirement and queries. Worked on QA best practices document for the Content Development team. Managed and mentored two team leads, two Team co coordinators and all the new hires recruited for the team, so that they can deliver the best to our clients. Keep up to date on new technologies and technologies which are required for customer interactions, acquiring new clients, Transitions and training team members Handled pre and post process Training for New Hires and existing Tem members Help underperforming team members move up the learning curve thereby improving performance and achieving the company goals. Mentored the team performance and updating the management regarding the same Regular client interactions over E-mail, Chat and telephonic conversations. To try to reduce the teams pressures by regularly monitoring workloads and updating clients and per Management about the required headcounts, training and constant up-gradation of Team skills. Handled Escalation Calls Have been a member of the company’s Training Council 2006 – 2007 THEOREM INDIA PVT. LTD., BANGALORE (MS SQL 2000/2005) Database Developer Provide Database Support to the team. Working on ETLs to process client request. Handling database related queries of our client and getting the data according to the requirement from database Creation of Stored Procedures for clients to enhance the performance of our team 2005 – 2006 NIIT, MYSORE Trainer Handling classes on JAVA, C++, VB.NET, HTML & SQL 2000 Handling centre data records through intranet software of NIIT Education 2007 Master of IT (Pursuing) 2005 Graduation (BSc) 2002 Pre – University 2000 Secondary School Leaving Certificate Technical GNIIT CERTIFICATE FROM NIIT, SIDDHARTHA LAYOUT MYSORE, Karnataka SKILL Sets Mentoring and Coaching Team Management BPO operations Business Development .NET Technologies & SQL 2005 Web Automation (iMacros) Content Writing Personal Name: Jofin K John Sex:Male Date of Birth:27th December 1984 Religion:Christian Languages:English, Hindi, Malayalam, Kannada Marital Status:Married I hereby state that the above mention information is true to the best of my knowledge. Place:Jofin K John Date: