Johanna G. Gutierrez

JOHANNA GUTIERREZ VIRTUAL ASSISTANT | GRAPHIC ARTIST APPOINTMENT SETTING . DATA ENTRY . PROOFREADING E-MAIL SUPPORT . CALENDAR MANAGEMENT E-mail - Skype ID live:freelancing.johanna Location Metro Manila, Philippines I a m ha rd w or i ki n w ng th or e k. an q W d ua th h I t l at e ity ak fu d of e l r f iv th ill m e m at s y e m m nt e y I'v I g to cl e et ie ex do nt fr ce ne o It is l i m is ha to s kn im p he o p p I'v w y l o p in rt e w th an g ith ac ei t t co w r sm o bu h m at al m pl si l, e ne is se th he co s rv s. at d, nt es w rib w ha a h co ut e pu t th es m rp er pa to os b ny cl th e ig ie e an I w or nt gr d s. or o k w w th ith of an th d e its pr id e Excellent spoken and written English Fast learner and a self-starter Self-motivated and results-oriented Excellent interpersonal skills EDUCATION Ateneo de Manila University June 1991 - March 1995 Bachelor of Arts Management Economics W O R K H I S T O R Y Arc Premier Group Limited 03 September 2018 to Present Part-time - appointment setting, by phone/e-mail, for a property investor based in the UK - arranging viewings and monitoring properties that are of interest - calendar management includes making sure that the arranged viewings are plotted in the calendar and that there is no conflict with previously arranged appointments - transcription and proofreading - CRM system management - ad hoc tasks Inside Out Inventories July 2018 to Present Part-time - proofreading reports that are to be sent out to clients - transcription from audio files to MS Word - other ad hoc tasks W O R K H I S T O R Y Strategic Financial Group April 9, 2018 to Present Part-time - appointment setting for a US-based insurance broker who specializes in Medicare Supplement Plans I am hardworking, and I take pride in the quality of my work. What drives me to excel is the - tasks include cold calling, getting relevant fulfillment I get from knowing that my client is happy with what I've done to help their business. information from the leads and then deciding It is important to me that what I've accomplished, whether big or small, serves a purpose and who are qualified prospects, calendar contributes to the growth of the company I work with and its clients. management, sending productivity reports 51Talk March 11, 2018 to October 2018 Part-time Part-time Online English Teacher (Satisfaction Rating: 100%) - I help both young and adult learners improve their English communication skills - Lessons are also customized based on the clients' needs --i.e., some students would need help with business letters Tata Consultancy Services November 2015 to January 2018 PPC/ Search Marketing Specialist-Yell UK Full-time - Providing customer & Sales Team support by addressing queries by phone or e-mail, optimizing campaigns, interpreting statistical data and offering suggestions to improve the PPC campaigns' performance. Acquire Asia Pacific March 2014 to November 2015 Customer Relations Associate, Collections Full-time - Skiptracing & Debt Recovery - Provided support and built customer relations to ensure that they were able to fulfill their payment plans - Reached my target (in AUD) for the last eight months (copy of certificates available upon request) Acquire Asia Pacific March 2014 to November 2015 Customer Relations Associate, Collections Full-time - Skiptracing & Debt Recovery - Provided support and built customer relations to ensure that they were able to fulfill their payment plans - Reached my target (in AUD) for the last eight months (copy of certificates available upon request) W O R K H I S T O R Y VXI Global September 2013 to February 2014 Technical Support Representative Full-time - Skiptracing & Debt Recovery - Provided technical support to AT&T U-verse customers Citigroup Business Process Solutions July 2006 to January 2009 Collections Representative Customer Service Associate Full-time Credit Card Activations for Citibank AU Credit Cards - provided customer service in regards credit card activation requests - the role also involved upselling of supplementary cards, credit limit increases, insurance, etc. Citibank AU Credit Card Collections - collected payments for over limit and 1 to 29 days past due accounts Citibank AU Collections Admin Representative - account maintenance, updating the Policies & Procedures, QA work for the other processes - I made sure the SLA was met every month with 100% accuracy - offered recommendations for accounts endorsed to me by the Shared Services Manager S K I L L S Appointment Setting Research Data Entry, 54wpm Google AdWords MS Excel/Word/Outlook Customer Service Google Calendar E-mail Support Google Docs/Sheets Article Rewriting Graphic Design/Canva Project Management / Asana S Y S T E M I N F O & I N T E R N E T S P E E D Intel(R) Core(TM) i5 CPU M520 @ 2.40GHz 4GB RAM Windows 7, 32-bit OS 5 - 20 Mbps C H A R A C T E R R E F E R E N C E S Chirstopher Manebo Jo-Ann Luna Team Lead, TCS Team Lead, Acquire Asia Pacific - -