JOHN ANGELO FRESNOZA
Customer Service Expert
--https://www.linkedin.com/in/johnangelo-fresnoza-63aa84287/
BLK 9 LOT 13 Pulong
Kendi ST. Sta Ana Taguig
EDUCATION
Bachelor of Arts in Political Science
University of Makati-
Senior High School
Pitogo High School-
EXPERTISE
Customer Service
Healthcare Processes
Medical Billing
Data Entry
Sales
Virtual Assistance
LANGUAGE
English
Filipino
Experience
2022 - 2023
Company Name l Phantomlytics LLC
SaaS Products Sales Specialist/ Virtual Assistant
• As a Virtual Assistant and Sales Specialist at Phantomlytics, I'm the driving force
behind securing new business opportunities. My expertise lies in making impactful
cold calls, crafting compelling cold emails, and implementing winning sales
strategies to increase the probability of closing deals.In addition, I excel in lead
generation, using data-driven insights to identify and connect with potential
clients. My meticulous data entry skills ensure that our client databases are
accurate and up to date, facilitating smoother and more successful sales efforts.
2020 - 2022
Company Name l Carelon Global Solutions
Customer Service Representative/ SME
During my impactful 2-year tenure at Carelon Global Solutions, I managed eligibility,
benefits, authorization, claims, and appeals. Recognized as a consistent top
performer, I advanced to a Subject Matter Expert role, guiding my team in accurate
claims processing and process support. My responsibilities shifted offline,
combining deep healthcare insight with leadership as I ensured seamless
operations. I'm excited to leverage this diverse expertise in my next endeavor.
2017 - 2020
Company Name lThe Results Companies
Customer Service Representative
Prior to joining Carelon Global Solutions, I excelled as a Customer Service
Representative at The Results Companies from 2017 to 2020. My role encompassed
managing eligibility, benefits, authorization, claims, and appeals. Notably, I achieved
the distinction of being ranked in the top 2 company-wide for the month on
Novemver and December. This experience further fortified my expertise in healthcare
operations and customer service excellence
Reference
Alvin Pat Sagario
Pamela Bustos
Carelon Global
Solution/Team Leader
Carelon Global Solution
/ CSR
Phone:
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Email :-
Email :
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Phone: -
