John Christopher S. Gutierrez

#749 CONGBALAY ST.,BINAKAYAN, KAWIT, CAVITE • MOBILE Phone - John Christopher S. Gutierrez Objective To be part and a contributor of the important foundation who initiated the substantial transformation of the organization into becoming a world leader. CAREER EXPERIENCES PROJECT MANAGER (1CallDoesItAll) April 14, 2015 up to present: Homebased job, HQ is at Fort Worth, TX, U.S.A Main job is to handle overall client relations, attend weekly calls with clients and presents the progress of their projects. Manages the entire operations of the company. Also in charge of handling a team of Telemarketers, monitors their performance, does coaching sessions, and develops their skills. TEAM LEADER (AT&T Uverse/DSL) December 26, 2012 to April 13, 2015: Teletech Roxas, Building F, SM Mall of Asia, Pasay City Handles a team of Tech Support Representatives, monitors their performance, does coaching sessions, develops the skills of new agents, and motivates every member into achieving and keeping the top spot in the stack ranking on a month per month basis. TDP TRAINER (AT&T Uverse) October 15, 2012 to December 25, 2012: Teletech Roxas, Building F, SM Mall of Asia, Pasay City Discuss and facilitates modules for new hire trainees, evaluate call simulations, conduct one-on-one coaching to improve agents’ performance, submit daily reports, and assists the senior trainers in general. SUBJECT MATTER EXPERT (AT&T Uverse) April 18, 2012 to October 14, 2012: Teletech Roxas, Building F, SM Mall of Asia, Pasay City In charge in supporting a team of agents, managing interventions to assure quality interactions between agents and customers, takes supervisory calls from time to time, does admin work, and acts as an assistant to the team lead. TECHNICAL SUPPORT REPRESENTATIVE(AT&T Uverse) December 12, 2011 to April 17, 2012: Teletech Roxas, Building F, SM Mall of Asia, Pasay City Troubleshoots, repairs, and diagnose issues on internet, phone, and TV services of U.S. based customers. Also performs CSR work such as scheduling of dispatches and upgrading/downgrading services and packages. TECHNICAL SUPPORT REPRESENTATIVE (HP Computers) September 14, 2009 to December 11, 2011: Teletech Bacoor, SM Bacoor, Bacoor, Cavite Troubleshoots, repairs, and diagnose laptop hardware, software, and network issues of U.S. and Canadian based consumers. Process service orders, offers and sells HP products. Sometimes gated to call director chores which act as directory assistance to callers. Awarded as “Best Associate” for Teletech Bacoor in the Teletech Recognition Program for the month of July. FINANCIAL EXECUTIVE September 10, 2007 to August 4, 2009: AXA Philippines, assigned at Metrobank Kawit Handles all transactions pertaining to insurance and investments within the bank. Monitors weekly account values of client’s investments. Creates daily and monthly reports, cross sells bank products. Acts as cluster head of several other financial executives. SERVICE ADMIN January 25 to March 12, 2005: Nissan Southwoods, Carmona, Cavite In charge of the overall administrative functions in the Service Department, ensures adherence to the set business plans and projections, designs and plans promotional activities, enforces rules and regulations thru memorandum issuance and implementation, conducts research for proper business development, assures conformity to the preset Dealer Business Standards, and acts as Service Supervisor and an assistant to the Service Manager in general. FLEET ACCOUNT OFFICER June 28, 2004 to January 24, 2005: Nissan Southwoods, Carmona, Cavite In charge of the Marketing for the Service Department, wherein prospects apply for a credit line. Associated tasks are continuous follow up visits and the incessant checking of required documents submitted by the prospects. UNIT HEAD, COMMERCIAL FEE BASED June 4, 2003 to January 12, 2004: GMA Bank Inc., Aguinaldo Hiway, Imus, Cavite Handles the commercial fee based transactions of the bank, specialized lending specifically, and establishes rapport with conduit financial institutions to serve as funders of individual borrowers. Other associated tasks are; preparation of CI Reports, Credit Analysis, evaluation of financials, and completion of other required documents of the borrowers. SENIOR BRANCH SALES HEAD February 1, 2003 to May 31, 2003: Platinum Plans Phils. Inc., SMO-6, Ortigas, Pasig City Handles and supervises an organization of sales people, conducts trainings and seminars of newly licensed sales counselors, monitors the day to day transactions of Unit Sales Heads, formulates strategies and drives for the furtherance of the motivation of every individual in the group. VARIABLE SENIOR MANAGER August 1, 2002 to January 31, 2003: Permanent Plans Inc., Makati City Supervises an organization of sales people, conducts trainings and seminars of newly licensed sales advisors, monitors the day to day transactions of Area Managers, and motivates every individual in the organization for the easy attainment of the projected goal. UNIT MANAGER January 24, 2002 to July 31, 2002: Generali Pilipinas Life Assurance Co. Inc., Cavite Quartz Branch, G.M.A., Cavite Same as Financial Counselor, but more effort is exerted in the recruitment of quality personnel, and to establish the unit. FINANCIAL COUNSELOR February 23, 2001 to January 24, 2002: Generali Pilipinas Life Assurance Co. Inc., Alabang Amethyst Branch, Ayala-Alabang, Muntinlupa City February 18, 2002 up to present: Generali Pilipinas Insurance Co.(Non-Life) Spreads the knowledge gathered from seminars regarding insurance awareness through continuous prospecting and selling, and contributes in the monthly production of my unit. ADVERTISING MANAGER May 4, 1999-June 15, 2000: MMG International Holdings Co., Ltd, Main Office, Ayala-Alabang, Muntinlupa City Supervises the advertising department, and manages the execution and expeditious completion of all the advertising projects needed by the company. MARKETING OFFICER June 10, 1998-May 3,1999: MMG International Holdings Co., Ltd, Biga, Silang, Cavite In charge of the marketing responsibilities within a given area or jurisdiction, like non-stop prospecting and convincing prospective investors to place a specific amount of money as time deposit. SALESMAN/MERCHANDISER November 4, 1997-May 15, 1998: Shelltex Beds, Uniwide Las Piñas Handles all the selling chores, maintains the superior quality of the items, monitors the adequacy of stocks, and computes daily sales reports. STOCK/QUALITY CONTROLLER February 18, 1996-June 15, 1996: Chowking Food Corp., Imus, Cavite Maintains the excellent quality of all items before being served, checks the condition of food being cooked, ensures the adequacy of the stock, and computes daily consumption reports. EDUCATIONAL BACKGROUND - Jesus Good Shepherd School, Imus, Cavite Primary- St. Peregrine Institute, Bacoor, Cavite Secondary- San Sebastian College-Recoletos, Cavite City Liberal Arts- Systems Technology Institute, Taft Ave., Manila Computer Programming- Western Colleges, Naic, Cavite B.S. Commerce, Major in Management VOLUNTEER EXPERIENCE Officer: International Coordinating and Advisory Group (from August 1999 up to present) AWARDS AND ACHIEVEMENTS Best Associate for Teletech Bacoor, Teletech Recognition Program, July 2011 Top Variable Senior Manager, Permanent Plans Inc., September 2002 Achievement Award, Generali Pilipinas Life Assurance Co., Inc., Marketing year 2001 Qualifier-Most Consistent Producer, Generali Pilipinas Life Assurance Co., Inc., Marketing year 2001. EXTRA CURRICULAR ACTIVITIES Editor-in-Chief: TMCG Today, quarterly publication of MMG Group of Companies (from December 1998-June 2000) SEMINARS ATTENDED Comprehensive Training the Trainers Seminar; February 17 & 18, 2003 Agency Management Course; March 14 & 15, 2002 Success Leadership Seminar; April 10 & 11, 2002 Group Term Seminar; April 18, 2002 Selection Workshop; April 24 & 25, 2002 Supervisory Training; May 16, 2002 GOVERNMENT examinations PASSED Career Agent’s Examination (Variable Life); November 2007: 82% Career Service Examination (Professional); July 20, 2003: 84.59% Career Agent’s Examination (Non-Life); March 2002: 70% Career Agent’s Examination (Life); February 2001: 82% Career Service Examination (Sub professional); May 16, 1999: 86.76% National College Entrance Examination; October, 1990: 97% SPECIAL SKILLS Basic Computer Programming: Utilizing Dbase and Cobol languages. Computer Layout and Design using Windows software: Self-gathered info through previous employments. Microsoft Office: Extensive experience in Windows 95 & 98, Windows XP, Vista and Windows 7 operating systems. Basic Electronics: Acquired through the High School curriculum. Audio Technician: Knowledge acquired as a guitarist in a band. Driving: Holds a professional driver’s license. PERSONAL DATA Date of Birth: January 7, 1975 Place of Birth: Manila Medical Center Civil Status: Separated Height: 5’7” Weight: 190 lbs. Religion: Catholic SSS No.:- TIN No.:- Name of Father: Romilito R. Gutierrez Occupation: Ex- U.S. Navy Name of Mother: Nicia S. Gutierrez Occupation: Housewife Name and Birthdate of Children: Jimi Ray V. Gutierrez October 2, 1997 Regina Jizel V. Gutierrez March 23, 2002 Languages Spoken: Tagalog and English I affixed my signature below to attest to the truthfulness of all the above stated facts. JOHN CHRISTOPHER S. GUTIERREZ