John Destacamento

JOHN T. DESTACAMENTO #41 Byron St. Filinvest 2, Batasan Hills, Quezon City-- WORK EXPERIENCES • Customer Success Manager Anafore PTE LTD – Singapore March 21, 2017 – Present Having an impact in the new ‘Customer success management’ role in SaaS with data-driven decisions. Ensures our Enterprise clients are successful in finding the right talent for their business. • Training Buddy – Insurance Customer Service Account Affinion International – Pioneer Account November 7, 2016 - Present Plans, conducts, coordinates and implements a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. • Retention Specialist – Insurance Customer Service Account Affinion International – Pioneer Account April 16, 2016 – November 4, 2016 Retain insurance accounts from insurance members which calls in for cancellations, form requests and changes. Answers email queries and performs outbound calls if necessary for problem solutions. • Apple Care Advisor – Pioneer Account Teleperformance Philippines July 13, 2015 – March 11, 2016 Inbound and Outbound account for Asia Pacific consumers Answers on-time Emails for queries and quick solutions for web-based consumers Floor Walker for five teams available on the operations floor Consultant (Project Based for Philippine Team) • Preen.Me June 2014 – September 2014 Product Segregation and Identification Ensure quality of online brand identification Createengaging articles for online readers worldwide Come up with topics that are highly relatable to the marketdemographic of the online brand • Beauty Editor Smart Alternatives Magazine September 2011 – April 2012 Review and segregate topics for articles Plan topics suited for the issue’s theme Copywrite articles submitted for editing Review products for readers’ additional information. • Resident Makeup Artist Solar Entertainment March 2006 – June 2010 • HR Analyst IBM Business Services May 2004 – October 2005 Provide HR-related services for an international account Call management regarding policies and systems of the company Assist employees with issues regarding leaves, benefits and assessments • Customer Service Associate eTelecare International (eTelecare Global Solutions) April 2002 – March 2004 Call management for a financial account Provide inbound customer service for an international brand PERSONAL DATA • • • • • October 21,-lbs In Robust health Filipino Single EDUCATIONAL BACKGROUND • College Ateneo de Manila University Management Information Systems March 2002 • High School St. Agnes Academy March 1998 • Elementary St. Agnes Academy March 1993 • Vocational Centre for Aesthetic Studies January 2008 • Training Art of Airbrush Make-up TempTu New York - Online August 2008 Basic Makeup Artistry