John Kevin Go

WORK EXPERIENCE Quality Analyst Datamatics, Manila (March 2020 to Present) JOHN KEVIN GO SPECIALIZATIONS Analysis Reports Business Unit Telecoms Reports, Quality Reports, Dashboard, Database Management Presentation and Photo Editing Calibration and Analysis templates - Canva Ticketing System ServiceNow (SNow) - Admin Microsoft Office Excel, Word, PowerPoint, SharePoint Outbound Calls Telecommunications Microsoft Office Specialist Certified Microsoft, August 2015 Credential ID:-, Certification No.: F- Six Sigma Yellow Belt Certified 6SigmaStudy, July 2020 Credential ID: 728344 CONTACT INFORMATION Mobile:- Email:- Responsible for auditing Tier-2 reviewed records from RRS (Record and Review) to ensure that quality records are being delivered to organizations. Contributes to modifying Dashboard and other reports to ensure accurate data with each team's quality scores is presented to Operations. Provides weekly, monthly, and quarterly summary reports for the organization's weekly business review which includes the line of business KPI's, its target and actual figures, process updates, highlights and lowlights, and action plan for the business' challenges. Coordinates with Client Services for any clarifications with the organization's process or policy, and responds to them when an escalation was raised. Holds calibration meetings and refresher sessions with operations and other support teams for alignment of processes. Record and Review Specialist Datamatics, Manila (June 2019 to February 2020) Review records of students taking assessments or examinations from various organizations and ensure that these records are delivered to the organization within the agreed SLA. Observes exam takers if they are able to follow their organization's policies and exceptions. Otherwise, they will be flagged with violations. Assigned as an Assistant POC to ensure that the team is guided with updates from organizations and ensure that the team is monitored during shift even with the absence of the Team Lead and POC. Assigned as a POC/floor walker for 1 month at Datamatics Clark for the same line of business to support the new hires/pioneers for that site. Payroll Specialist Great Empire Gaming and Amusement Corp. (October 2018 to February 2019) Ensures accurate compensation computation based on each employee's attendance. Tallies and submits all mandated government deductions and sends it to the appropriate government agencies. IT Operations Associate - Telecoms Expense Management Analyst Accenture Inc. (May 2014 to August 2016) Remotely manages Telecoms Expenses of a Mining Company based in Australia. Mainly does Reports Management, covering the weekly data spend of users, mobile ordering, individual usage report dissemination, and Monthly telecommunication spend report of each business unit using Excel and Excel for VBA to create and modify reports automation. Doing outbound calls from company mobile phone users and/or their telecommunications provider or addressing inquires on the ServiceNow tool wherein keen investigation is needed to provide resolution on user's request or concerns with mobile billing charges. EDUCATIONAL ATTAINMENT Pamansatan ng Lungsod ng Maynila (2014) Bachelor of Science in Computer Studies - Major in Information Technology Linkedin: @johnkevingo07 St.James Academy - Malabon City (2008) Address: Grade School and High School 5th Avenue Grace Park West, Barangay 55, Caloocan City, Philippines, 1406