John Lanuza

John Rodolfo M. Lanuza III Unit 4 Phase 3 Blk 1, San Agustin Village, Moonwalk Paranaque-- Objective: To be able to join an organization that promotes a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful. Qualification Summary: Goal achiever with a record of success in being one of the floorwalkers/ SMEs in my previous company. Lead by example and a good motivator. Results-Oriented and enjoy the challenge of meeting and exceeding goals provided by clients and/or customers. Work Experiences: TATA Consultancy Services AGL (Australian Gas Light) Senior Customer Service RepresentativeJune 2016 – October 2016 Responsibilities: Following up and submitting documents for the installation of gas meter / service line on four different states in Australia. (NSW, SA, Victoria and Queensland) Communicating with the specific Distribution Company / Distributor with regards to gas installation request. Checking for the request if it will fall under a standard or non-standard installation. Round Point Mortgage Mortgage SpecialistFebruary 2016 – June 2016 Responsibilities: Handles escrow inquiry / Collections Nationstar Mortgage Senior Customer Service Representative May 12, 2014 – Feb 2016 Responsibilities: Responsible in maintaining first call resolution. Providing assistance in processing payment / billing inquiries Responsible in processing document request Additional Skills – Soft Collection Trained VXI Global Services Western Union Customer Service RepresentativeSeptember 2013 - May 2014 Responsibilities: Making sure that money transfer is delivered to the right receiver Providing assistance in processing payment / billing inquiries Reinstating money transfer Floor Walker – making sure to hit aht and get a world class call. Stream Global Service Sirius Xm Satellite Radio Customer Service and Sales RepresentativeMay 2011 – November 2012 Responsibilities: Resolve customer’s concern, promote products and client loyalty and promote World-Class customer service. Up-sell/Upgrade individual products and product packages to existing customers. Ensure that incoming telephone calls are answered in a timely and professional manner. Overcome objections from customers in order to turn the call around and be able to close the deal. Technical support representative / Retention - September 2011 – December 2011 Offer promotion to retain customer. -Customer Service Representative/S.M.E/Floor Walker – April 2012 – November 2012 Control House International Project Engineer Responsibilities: Installation of digital indicator in Algeciras, Caloocan and Ermita Water Pumping Station. Creating installation plan / diagram for the digital indicator position. Education: Bachelor of Science in Electronics and Communication Engineering graduate Manuel S. Enverga University Foundation University site, Lucena City 2001 – 2006 TESDA Certified for Basic Electronics Character References: Jerry Lee Dormido – Team Leader ( Nationstar Mortgage ) Contact #:- Naomi Singh - S.M.E (Nationstar Mortgage) Contact #:-