John Michael Eduria

I deliver EFFECTIVE yet EFFICIENT quality services with EXCELLENCE and VIRTUE.

Hi! My name is John. And it will be such an honor for me to serve you.

I am a person who is passionate about success. I am goal driven and it fuels my fire

for always delivering excellent services. I am very competitive, in a good way, but I also

love to share my knowledge and skills to my colleagues. I always deliver what is expected, sometimes more, but I do it in such a way where I can keep the company's core values and ideologies.

To let you know more about myself, please refer to the following:

Main Skills:

*CUSTOMER SERVICE EXPERT

-I've worked with some of the biggest mobile telephone companies in both the US and the UK. I deliver outstanding customer service experience to our customers and cater to their needs, concerns, and inquiries. I am an advocate for CUSTOMER SATISFACTION.

*TECHNICAL SUPPORT SPECIALIST

-Being a tech savvy person, one good way of taking advantage of it is to help other people who are not very familiar with the latest technological trends and advancements. Especially right now where technology grows faster than we can even imagine. I answer calls related to network issues, device issues, and other technical difficulties a telco customer may encounter. I adapt well to the current demands, making me well accustomed to the latest trends in technology.

*GENERAL VIRTUAL ASSISTANT

-When I was in college, I had to work and study at the same time. I was taking jobs as a librarian assistant, college registrar's encoder,and dean's student assistant. When I graduated, I went on to the Maritime industry and became a Junior Navigating Officer.

I was assigned most of the administrative tasks. From sealing deals with our clients and charterers, to main headquarters office communication.

Sub Skills:

*TELESALES

-Part of my job on being a customer care representative is being able to handle calls that include sales and promotions. I am experienced in processing orders, tracking deliveries, processing returns, and more!

*TELECOLLECTIONS

-One of my main task with SPRINT US (telco) was to collect customer's payments towards their bills. This includes processing payments, refunds, disputes, bill explanations, and others that has something to do with a customer's account.

*LOGISTICS MANAGEMENT

-Part of my job as a Junior Navigating officer was to manage the logistics of the cargo we carry. We monitor the cargo while in transit, and we update the status and current whereabouts of it. I take care of the documentation process from deal closures, to the port authorities, and to the receiving party.

*VIDEO AND PHOTO EDITING

-I belong to a non-profit organization of travel enthusiasts and we go to places I only used to dream about. We capture memories by taking videos and photos of both the journey and the destination. I edit both photos and videos using Adobe Photoshop and Adobe Premiere PRO for the said organization to later be uploaded on our website. I also do some event coverage like weddings, birthday parties, inaugurations, etc. It will later be edited and delivered to our clients.

*SOCIAL MEDIA CONTENT CREATOR

-I am very accustomed to social media marketing, Facebook, Facebook Page, Facebook ads, LinkedIn, pinterest, Google Plus, Youtube, Instagram, Wordpress etc. I do video blogs, content research, content posting, syndication to social media sites and forums, etc.

Why should YOU hire me?

-I am a well seasoned Technical support representative.

-I am accustomed to the latest technology trends and how they are operated.

-I can adapt well to the current trends and demands

-I can absorb instructions, coachings, and criticisms well.

-I take pride in what I do.

-I am an advocate for success.

-I can multitask and work under pressure.

-I take advantage of my strengths and I work hard to improve my opportunities.

-I work not only to deliver what is expected but to also embody the company's core values and ideologies.

-I know there's no "I" in the word "WE" but I am a good team player and together, WE can make magic!

And last, but not the least, here are some (but are not limited to) of my accomplishments:

-I was a leadership awardee in college

-I am a constant achiever

-I often get awarded the top performing technical support expert with more than 100% percent to goal.

-I always hit the metrics and scorecards perfectly almost all the time.

-I played a vital role in the delivery of M/V Ocean Ibis, an international seagoing vessel, during its maiden voyage in Japan.

Thank you for sharing me your time in reading my profile.

I hope to hear from you soon for it would be my pleasure to serve you and work for you.