John Paolo Escueta

JOHN PAOLO ESCUETA VIRTUAL ASSISTANT About Me Contact Phone - Email- Expertise customer service inbound outbound I worked in the BPO industry for 7 yrs as a customer service representative via phone, chat and email. Also I worked as a virtual assistant for 2 years for a Covid testing facility and real estate company. Experience CAPITAL ONE October 2015 – March 2017 Customer Service Representative Answering billing and general inquiry about credit card. TELETECH October 2017 – May 2019 Customer Service Representative for a US Healthcare Account Answering membership, billing. claims and benefit inquiry for a US Healthcare insurance and doing outbound calls for payment reminder. chat SITEMINDER May 2019 – March 2022 Chat Support and Email Specialist email Answers technical issues for a hotel software company via chat and email Web scraping / Lead generation Freelancing Experience admin task (Excel / Google spreadsheet) Language English Tagalog PERSONIC HEALTHCARE Virtual Assistant Works as a phone support where I answer Covid 19 Test inquiries and I reach out to patients for their covid test results. TRIFECTA DISPO Virtual Assistant Works as an admin assistant for a real estate company, doing comps, web scraping / lead generating and CRMmanagement.