PROFILE
I am an experienced worker and I’ve worked with quite a number
of companies already. I’ve been through different fields of job and I
am proud to say that those times that I worked as a medical provider
for 2 years and a customer care specialist for 3 years gave me an
edge to have a broader capability than anyone else.
EXPERIENCE
PSYCHIATRIC NURSE
ESTRELLAS NEX-CARE | APR 2013 - JAN 2014
JOHN PAUL
DEZA
CUSTOMER CARE SPECIALIST
EDUCATION
BACHELOR OF SCIENCE IN NURSING
OUR LADY OF FATIMA UNIVERSITY
2009 - 2013
CONTACT
(--
SOCIAL MEDIA
Twitter: @FSbyJPDeza
Facebook: /FSbyJPDeza
Instagram: /fsbyjpdeza
Provided skilled nursing care to patients on a 30-bed Custodial
Psychiatric Care Facility.
Performed all duties of a registered nurse including administering
therapy, maintaining patient treatment records, and consulting
with physicians.
Fostered relationships with geriatric patients and their families.
Coordinated appointments for specialist referrals, X-ray, and other
laboratory tests.
Helps patients improve their coping abilities.
REGISTERED NURSE (TRAINEE)
GRACE GENERAL HOSPITAL | FEB 2014 - APR 2014
Gained valuable experience by completing three separate
rotations in the Emergency Room from February 3rd to 28th;
General Ward from March 1st to 31st, and Operating room from
April 1st to 30th on a 25-bed capacity hospital.
Facilitated and documented care for patients of all ages, from
infants to geriatric.
Performed initial assessments, charting, and ordering of
laboratory work and/or x-rays as necessary.
Instructed patients in proper care and helped individuals take
steps to improve or maintain their health.
CUSTOMER CARE SPECIALIST
CONCENTRIX | MAY 2014 - JUL 2017
Earned a lot of experience in providing quality service to fulfill our
client's needs by working with a team.
Interacted with British customers on the phone to resolve their
queries.
Provided a full spectrum of services to our customers by helping
them manage their accounts (Banking Services) with an expert
advice and gave satisfactory outcome on every call.
Dealt with complex issues and complaints which we resolve by
exhausting all possible fair resolutions.
Had a 6-month long experience on mentoring by teaching all the
process to the new hires and by guiding them throughout the
whole training period.
SKILLS
Customer Service
Communication
Call center start-up
Transcription
Data Entry
Research
Social media strategy
Email Management
SEO and Google Analytics
Web content development
